Honey Homes Inbound Sales and Member Success Lead Remote · Full time

Apply for Inbound Sales and Member Success Lead

We’re looking for an outcome-focused leader who loves to build. You will be responsible for converting potential customers into paying members, service those members (excluding handyperson visits themselves), and driving retention and upgrades. This person will do this through a combination of managing the current team, running tests, creating new processes, partnering with Marketing and Operations, and speaking with potential and existing members directly. Experience managing teams in sales, account management and/or member success, and a successful track-record of startup growth is preferred.

This role is a senior level position reporting to the Co-founder and CEO, with strong cross-functional partnership with Marketing/Growth, Product, and Operations. We strongly prefer someone based in the SF Bay Area, but are open to exceptional remote candidates.

What is Honey Homes?

Honey Homes is a membership service for homeowners that proactively addresses the everyday to-do’s, ongoing maintenance and unexpected repairs that come with home ownership. Members are paired with a dedicated handyman and a simple app to coordinate. We’re on a mission to make home upkeep effortless, replacing hassle and stress with the joys that come from comfortable living.

Outcomes

• Leads: Build playbook and processes to convert 50% of leads to a free first visit (Home Walk-thru). Launch automated tools and grow team as needed.
• Activation: Increase Home Walk-thru to Active Member conversion from 75% to 85%
• Define and meet SLAs for responding to existing members: Create SLAs around time-first-response, time-to-resolution, CSAT, Tier I vs Tier II, etc. Manage tools, processes, and team to meet SLAs.

Competencies

• Team: Hire, manage, develop, and retain team (currently 5 full-time employees, growing as needed)
• Member-centric: Puts the customer first in every instance; brings a customer-centric approach and mindset into all communications
• High bar for execution: Loves to execute in real-time every day, holding self and team to a high hour-by-hour standard
• Digs in daily: Doesn’t hesitate to roll up sleeves to learn what works, run experiments, and refine processes
• Solves problems proactively: High agency attitude enables you to figure out how to solve challenges with tools at your disposal
• Great collaborator: Summarizes key learnings and creates succinct requests for cross-functional partners and management to unblock the largest growth opportunities