Homee, Inc. Property Claims Repair Specialist Remote · Full time

Apply for Property Claims Repair Specialist

Property Claims Repair Specialist at Homee, Inc.

Tampa, Florida

HOMEE is a tech-enabled managed repair network specializing in property repair claims. At HOMEE, we are focused on bringing new solutions and processes to the claims repair space to help policyholders return to normal faster.

Role:

The Property Claims Repair Specialist is crucial in ensuring the smooth handling of claim repairs, particularly in overseeing the claims lifecycle, identifying escalations, and customer service expectations are met. 

Key Responsibilities:

• Engage with contractors, homeowners, carriers, and vendors throughout the repair process

• Review claim assignments to ensure all milestones and Service Level Agreements (SLAs) are met

• Monitor and track the status of assignments ensuring timely follow-up

• Document all customer interactions and claim details in the company’s system to ensure accurate record-keeping

• Manage and process repair invoices and payments

• Assist in identifying, preventing, and handling escalated issues, particularly in an insurance claim repair context

• Collaborate with internal and external teams to ensure consistent application of repair and workmanship standards

• Conduct audits and quality reviews on claim files

• Contribute to Company Objectives and Key Results (OKRs)

Requirements:

• 3+ years of property claim handling experience. Adjusting experience with residential, commercial, large loss and complex property claims is preferred

• Strong knowledge of property claims repair processes

• Experience in property repairs estimate writing and review is preferred

• Excellent communication skills, both written and verbal, with the ability to interact effectively with customers, contractors, and internal teams

• Strong organizational and time management skills, with the ability to manage multiple claims simultaneously

• Ability to work efficiently in a fast-paced environment

• Proficiency in using technology (computer, phone, and email)

• Experience with Verisk (Xactimate and XactAnalysis) and CoreLogic (Symbility, Workspace) products is required

• Industry certifications such as IICRC, HAAG, and CPCU is preferred

• Experience with both daily and CAT claims is preferred