High Performance Academy Member Specialist Clovis, CA · Fresno, CA · Full time Company website

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About Us

At High Performance Academy, our mission is to empower individuals to unlock their full potential, fostering personal growth and community strength. We aim to serve 1 million youth by 2030 through our After School Programs, Camps, and Indoor Sports Center, all designed to provide an environment that prioritizes fun, excitement, and meaningful experiences. Our programs focus on holistic development and world-class services, both on and off the field. HPA caters to youth of all ages and abilities, emphasizing the development, introduction, and enhancement of fundamental skills that improve physical and social abilities. We strive to instill a healthy, active lifestyle in our members, ensuring they are well-equipped and successful in all their endeavors.

Core Values

At HPA, our values start with “I” and end in “us”

• Integrity: honest, truthful, trusting, trustworthy, loyal
• Caring: kind, thoughtful, compassionate, empathetic, vulnerable, passionate
• Driven: lifelong learner, growth-oriented, committed, hardworking
• Resourceful: adaptable, open-minded, solution-oriented, problem-solver
• Team player: collaborative, helpful, communicative, unselfish, transparent

About the Position

As a Member Specialist, you will act as an ambassador for HPA, nurturing positive relationships and enhancing the visibility and growth of our programs. Your role will include:

• Creating a Positive Atmosphere: Ensure members feel appreciated and involved.
• Customer Service Excellence: Providing a world class customer service experience to all.
• Engagement and Sales: Enhance member experiences, increase program sales, and identify new revenue opportunities.
• Community Engagement: Attend community events, build relationships, and promote our programs.
• CRM & Software Management: Utilize CRM systems to manage leads and report sales performance.

Essential Accountabilities

• Member Experience: Serve as an informed contact for members and potential members.
• Sales & Revenue Generation: Actively promote memberships and achieve monthly sales targets.
• Community Events & Liaison Duties: Represent HPA at community events and build relationships with local partners.

Attributes

The ideal candidate will demonstrate:

• A proactive approach to challenges.
• Exceptional organizational skills.
• Strong decision-making abilities grounded in data.
• Excellent communication and interpersonal skills.
• A passion for community building and sports-based programming.

Experience & Qualifications

• High School Diploma or equivalent.
• Experience in sales, customer service, or member relations.
• Proficiency in CRM systems (HubSpot), Microsoft Office Suite, and basic office software.
• Ability to handle multiple tasks with attention to detail.

Compensation & Benefits

• Salary: $20.00-23.00 per hour
• Comprehensive Benefits Package: Medical, Dental, and Vision Insurance
• Paid Time Off and Paid Holidays/Sick Leave
• Professional Development Opportunities
• Family Discounts for Camps and Indoor Leagues

Commitment & Work Schedule

This is a full-time, hourly position, averaging 40 hours per week. While we prioritize work-life balance, additional hours may be necessary to meet deadlines and program success.

Physical Requirements

• Regularly required to stand, walk, sit, and lift/move up to 50 pounds.
• Specific vision and hearing abilities are required for communication and document handling.

Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Primarily indoor environment with exposure to outdoor facilities.
• The position may require exposure to outdoor or indoor heat and humidity and allergens.
• Local travel using a company van may be required, a valid driver's license is necessary for insurance purposes.

Join our team and contribute to a vibrant community where your efforts will make a significant impact. Ready to take on this exciting opportunity? Apply today!

Equal Opportunity Employment Statement

High Performance Academy is an Equal Opportunity Employer. Our policy is clear: there shall be no discrimination on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation.

We are an inclusive organization and actively promote equality of opportunity for all with the right mix of talent, skills and potential. We welcome all applications from a wide range of candidates. Selection for roles will be based on individual merit alone.

California Consumer Privacy Act (CCPA) Disclosure

High Performance Academy is committed to upholding the privacy rights of California residents as stipulated by the California Consumer Privacy Act (CCPA). This disclosure provides detailed information about how we handle personal information in accordance with the CCPA.

• Collection of Personal Information: We collect the following categories of personal information: Email Address, First name and last name, phone number, address, state, ZIP/Postal Code, City. This information is sourced from your application.
• Purpose of Collecting Personal Information: The personal information we collect serves the following purposes: to contact you.
• Sharing of Personal Information: We may share your personal information with third parties for business purposes. The categories of third parties with whom we share personal information include with screening companies with your consent.
• Sale of Personal Information: We do not sell your personal information.
• Your Rights Under the CCPA: As a California resident, you have the right to request that we disclose what personal information we collect, use, disclose, and sell. You also have the right to request the deletion of your personal information, to opt-out of the sale of your personal information, and not to be discriminated against for exercising any of your CCPA rights.
• How to Exercise Your Rights: To exercise any of these rights, please call the human resources department.
• Contact Information: For questions or concerns regarding our privacy policies and practices, please contact us at (559)214-5449
• Updates to Our CCPA Disclosure: We may update this CCPA disclosure from time to time. Any changes will be posted on our website with an updated revision date.