Hi-Tech Computers of Ruston, Inc. Design Desk Administrator Ruston, LA · Shreveport, LA · Full time

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HiTech Computers was founded in 1997 to provide the Ruston area with quality PC repair and sales. Since day one, our focus has been on providing exceptional customer service while developing the best technological solutions for each of our clients. That focus has not changed as we have evolved to include a much wider array of services that range from network design and implementation to remote monitoring and support. We strive to become an extension of the companies we support so that we may fully understand their business practices and needs. This allows us to serve them in the most efficient method possible and alert them to the presence of IT issues before they interfere with business operations. If you are actively searching for an IT support company or already have one and are interested in discovering how our services compare, we encourage you to get in touch with us! We would be glad to analyze your needs and provide you with the appropriate and proven solutions that allow us to support a multitude of companies across a wide variety of industries.

Job Title: Design Desk Administrator

Department: Professional Services

Reports To: Head of Professional Services

Employment Type: Full-Time

Position Summary

The Design Desk Administrator supports the sales and service teams by creating accurate quotes from approved scopes of work, managing renewals for licensing and hardware warranties, and assisting with select break-fix sales activities. This role ensures timely and precise documentation, pricing, and vendor coordination to maintain client satisfaction and operational efficiency.

Key Responsibilities

Quote Creation & Scoping

• Generate quotes based on Sales Engineer and Account Manager-provided scopes of work.
• Validate pricing tiers, discounts, and vendor details for accuracy.
• Attach vendor quotes and scoping notes to opportunities in CRM.
• Maintain version control and documentation standards for proposals.

Renewals Management

• Track and process renewals for software licenses and hardware warranties.
• Coordinate with vendors and internal teams to ensure uninterrupted service.
• Update CRM with renewal status and client notifications.

Sales Support (Break-Fix)

• Assist with quoting and processing break-fix service requests.
• Communicate with vendors for product availability and pricing.
• Support Account Managers with quick-turn product sales when needed.

Administrative & Process Oversight

• Maintain accurate records in ConnectWise or equivalent PSA.
• Monitor scoping tickets and update status changes promptly.
• Flag incomplete or outdated entries for follow-up.

Required Skills & Attributes

• Strong organizational and documentation skills.
• Familiarity with quoting tools and CRM systems (e.g., ConnectWise).
• Ability to interpret scopes of work and apply correct pricing.
• Vendor coordination experience for hardware/software procurement.
• Detail-oriented with a proactive approach to deadlines.