Heritage Personal Injury Group Inc Bilingual Personal Injury Case Manager Atlanta, GA · Full time

The Case Manager plays a pivotal role in ensuring exceptional customer service and facilitating the progression of client cases towards settlement. This position involves a diverse range of responsibilities, all aimed at efficiently managing cases through pre-litigation stages and optimizing client outcomes.

About Heritage Personal Injury Group Inc

Heritage Personal Injury Group we offer top-notch paralegal and marketing services to Solo, small and medium law firms that allow attorneys to spend more time fighting for their clients. We have over 15 combined years of experience dealing with all different types of personal injury cases. From auto accidents to unsafe premises, no personal injury case is too difficult for us to handle. At Heritage Personal Injury Firm llc, no matter the type of personal injury, your clients will be treated fairly with up must respect and with superb results.

Description

Responsibilities:


1. Coordination of Cases: Manage all aspects of cases from start to pre-litigation stages, ensuring smooth progress and adherence to protocols.

2. Intake Handling: Collect and analyze intake information and relevant documents to establish a comprehensive understanding of each case.

3. Insurance Management: Verify insurance coverage details and maintain regular communication with insurance companies to facilitate claims processing.

4. Oversight of Medical Care: Monitor and manage the medical care of clients, ensuring optimal treatment outcomes and avoiding unnecessary services.

5. Review of Settlement Packages: Thoroughly review settlement demand packages for accuracy and completeness in documentation.

6. Interpretation of Medical Records: Analyze and interpret medical records and reports to extract relevant information for case progression.

7. Negotiation of Insurance Liens: Negotiate medical insurance liens to minimize financial burdens on clients and maximize settlement amounts.

8. Settlement Negotiations: Collaborate with attorneys to negotiate settlements for clients, ensuring favorable outcomes within legal boundaries.

9. Management of Case Files: Organize and maintain electronic case files using a robust case management system for efficient tracking and accessibility.

10. Client Communication: Communicate clearly and comprehensively with clients, providing information on the personal injury process and guiding them on necessary actions.

11. Treatment Oversight: Monitor and manage client treatment processes to align with case objectives and avoid unnecessary treatments.

12. Communication with Claim Adjusters: Maintain regular communication with claim adjusters, providing detailed documentation and case information for smooth claims processing.

13. Generation of Settlement Breakdowns: Create comprehensive settlement breakdowns to reduce client bills and maximize settlement amounts.

14. Approval/Denial of Loans: Evaluate and make decisions on client loan approvals or denials based on case requirements and client needs.

15. Coordination of Litigation: Collaborate with senior management to assess cases for potential litigation and coordinate necessary actions for case escalation when needed.


Qualifications:

- Bachelor's degree in a related field preferred.

- Previous experience in case management or a related field.

- Strong understanding of legal and insurance processes.

- Excellent organizational and communication skills.

- Proficiency in electronic case management systems and Microsoft Office Suite.

- Ability to work effectively in a fast-paced, deadline-driven environment.

- Attention to detail and ability to multitask effectively.


Note: This job description outlines primary responsibilities and qualifications but is not exhaustive. Additional duties may be assigned as necessary.