Heritage Hospitality Group Part Time Barista Chicago, IL · Full time

Apply for Part Time Barista

Heritage is a mash-up of two concepts and cultures that really go hand in hand: bikes and coffee. If you’ve never thought to pair the two, don’t worry, we're here making sense of it from 7am to 7pm, seven days a week.

Whether you come in to fix a flat, to grab a latte or a new Yakkay helmet, or to try the latest seasonal options from our own Heritage Coffee, we are here to make you feel at home in Chicago’s original bike café. We have seen people come in for a cup of coffee and walk out with a vintage-inspired, handcrafted bicycle. We've also seen people come in looking for tubes leave with 12 ounces of some of the world’s finest coffee.

Job Description 

The barista is a key member of the Heritage Bicycles and Coffee team. This role not only executes our warm, friendly service experience but also creates the hand-crafted drinks that our customers have grown to love. This is a great position for someone who enjoys taking care of others, is passionate about coffee, and works well on a team. We are looking for baristas who are excited to join our company and be part of our next phase of growth!

Job Responsibilities

• Act as the main point of contact for our customers, both through online orders and in person orders; provide exceptional customer service throughout every interaction
• Prepare hot and cold drinks according to the recipes as well as modifying based on customer needs
• Work in a way that maintains a clean and tidy work area while following all city and state health guidelines
• If needed, serve alcohol in a safe manner; maintain a BASSET certification during your tenure
• Solve customer problems; ask for help if needed; work to provide a high level of service with each interaction
• Work in a fast-paced environment while staying calm and organized
• Collaborate with your teammates during each shift
• Communicate shift needs to the Coffee Director or Operational leaders before, during, and after your shift
• Use POS and technology in place to process transactions
• Process transactions either via credit card or cash; Process credit cards in a safe way and provide correct change to each customer
• Complete assigned tasks as requested by Coffee Director including but not limited to side work and inventory

Essential Job Requirements:

• Passion for hospitality and coffee
• 1-2 years’ experience as a Barista or food service role; familiarity with coffee drinks and coffee varieties a plus
• Ability to maintain a BASSET certificate and Chicago food handlers license
• Must possess a positive attitude and the ability to smile under all circumstances
• High integrity with a great attendance record
• Strong attention to detail, especially when working under pressure
• Demonstrate strong oral and written communication skills
• Operate telephone, personal computer/keyboard, Microsoft Office including Word and MS Outlook, community software including a POS
• Participate in training in order to comply with new or existing laws
• Ability to work a flexible schedule, including evenings and weekends where business demands
• Neat, clean, professional at all times throughout the workday and/or whenever present at the community
• Comply with expectations as demonstrated in the employee handbook
• Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem.
• Successfully pass drug test.

Additional Requirements:

Employees must fulfill the performance standards of this position and comply with policies, rules and procedures of the company, including those set out in the Employee Handbook or otherwise communicated (verbally or writing) to employees.

Core Values:

In order to achieve success employees must embrace certain core principles and values.

• Honesty
• Integrity
• Competence
• Tenacity & Enthusiasm
• Creativity
• Professionalism
• Drive