Heno INC Account Manager - US based only Remote · Full time Company website

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HENO was founded by Jeff Hohman, a software engineer, and Katie Hohman, a physical therapist since 2006 and owner of three private practice clinics in Central Florida. When they opened their first clinic, the husband-and-wife team relied on four to five different software systems to manage their practice. This approach quickly proved inefficient and disorganized.

“For the first six months [using multiple platforms], we had no idea whether we were making or losing money,” Katie explained.

As their operations expanded to additional clinics, managing multiple systems became increasingly challenging. Determined to find a better solution, Jeff and Katie set out to develop a software that would simplify practice management and eliminate the chaos of using fragmented tools.

Drawing on Jeff's expertise in software engineering and Katie's hands-on experience managing clinics, they created HENO — the only EMR built by a physical therapist and private practice owner. This all-in-one platform is designed to save time, reduce costs, and streamline operations. By offering HENO to physical therapy practices everywhere, the Hohmans aim to empower clinicians to focus less on administrative tasks and more on what truly matters — the patient.

Now Hiring: Medical Billing Account Manager

Join a fast-growing health tech company revolutionizing Physical Therapy billing!

Are you:

• Enthusiastic and solution-oriented?
• A master of Physical Therapy Medical Billing?
• Seeking a role with real growth potential?
• Ready to prove your leadership and expertise?
• Ambitious and motivated to take your career to the next level?

If so, HENO may be the perfect fit for you.

Who is HENO?

HENO is a rapidly expanding EMR and billing software platform serving Physical Therapy clinics nationwide. With our client base growing quickly and revenue doubling year-over-year, we’re seeking a talented and driven Medical Billing Account Manager to help elevate our client service experience and support continued growth.

Role Overview:

As a Medical Billing Account Manager, you’ll be a critical leader in our billing service division. You will oversee billing team operations, ensure quality and timeliness of service, and act as the main liaison between HENO and our valued PT clinic clients.

Key Responsibilities:

• Monitor PT clinic billing accounts daily to identify and resolve incomplete or incorrect work.
• Coordinate with onboarding to ensure seamless setup for new clients—ensuring no disruption to their cash flow.
• Maintain consistent communication with clients to ensure satisfaction and resolve issues promptly.
• Supervise daily tasks including claims processing, rejection and denial resolution, payment posting, and patient statement delivery.
• Perform quality checks on billing team outputs and ensure all errors are corrected.
• Develop internal SOPs, guides, and checklists to streamline services.
• Train the billing team on best practices for client communication.
• Analyze reports to identify trends, inefficiencies, or potential problems.
• Provide feedback and feature suggestions to management and the product development team.

What You Bring:

• 3–5 years’ experience in Physical Therapy Medical Billing.
• 3–5 years’ experience working in a billing service environment.
• Proven experience communicating directly with medical clinic clients.
• Strong skills in managing rejections, denials, and overdue claims.
• Experience acting as a liaison between internal billing staff and clients.
• Certified Professional Coder (CPC) preferred, but not required.
• High school diploma or equivalent required.

Why Work With Us?

At HENO, we’re committed to creating a culture of excellence, innovation, and growth. You’ll join a team that values transparency, client success, and internal development. If you're ready to take ownership of your work and grow into a leadership role, we want to meet you!