Assistant Store Manager will support the daily operations of our retail store. This role involves supervising staff, driving sales, ensuring exceptional customer service, and maintaining inventory accuracy as well as managing schedules, training. The ideal candidate has strong leadership skills, excels in problem-solving and thrives in a fast-paced retail environment.
Henna Shoppe is a local, woman owned, family retail chain in the Phoenix Metro area. We specialize bohemian lifestyles, provide spiritual goods for everyone, and of course provide henna temporary body art services. We pride ourselves on a positive, respectful, inclusive work environment that is rewarding spiritually and financially for our entire team.
Job Title: Assistant Sales/Store Manager
Job Description:
We are seeking a dedicated and motivated Retail Assistant Manager to join our team. The ideal candidate will play a crucial role in supporting the daily operations of our grocery store, ensuring exceptional customer service, and leading a team of associates. This position requires strong communication skills, a knack for sales, and the ability to manage various tasks efficiently in a fast-paced environment.
Responsibilities:
Assist the Regional Manager in overseeing daily operations to ensure smooth workflows.
Manage and train team members to achieve performance goals.
Deliver outstanding service by addressing customer inquiries, resolving complaints, and creating a welcoming shopping environment.
Support retail staff in handling challenging customer situations professionally and effectively.
Assist in achieving sales targets and maximizing profitability through strategic promotions and upselling techniques.
Monitor inventory levels, oversee stock replenishment, and ensure the store layout and displays are visually appealing.
Promote and educate customers about discounts, store loyalty programs, special offers, and new products.
Manage cash register operations, including accurate handling of cash, card payments, and daily reconciliation.
Assist with staff scheduling, payroll preparation and maintaining detailed records of store performance.
Monitor expenses, analyze sales data, and assist in budgeting to optimize profitability.
Ensure compliance with company policies, safety standards and industry regulations.
Maintain a clean, organized, and safe store environment.
Support opening and closing procedures, including securing the store.
Qualifications:
Previous experience in retail management or a supervisory role, preferably in a customer-facing environment.
Strong leadership abilities with a proven track record of team management.
Excellent communication and interpersonal skills to build rapport with customers and motivate staff.
Proficiency in cash handling procedures and basic math for financial tasks.
Strong organizational skills with attention to detail and the ability to multitask effectively.
Experience with inventory management, sales tracking, and store operations.
Knowledge of budgeting principles and the ability to analyze sales trends is a plus.
Flexibility to work varying shifts, including weekends and holidays.
Physical Requirements:
Ability to lift up to 50 pounds and stand/walk for the duration of shifts.
Comfortable working weekends, holidays, and in a fast-paced environment.
Benefits:
Competitive pay: (based on experience).
Comprehensive health benefits, including dental, vision, and paid time off.
Employee discounts and flexible scheduling.
401(k).
Work Schedule:
Full-time role with flexible shifts, including mornings, evenings, and weekends.
Work Location:
In-person at our retail stores.
(Please submit your resume along with a cover letter detailing your relevant experience)