Hello Neighbor Supervisor- Immigration Legal Services Pittsburgh, PA · Full time Company website

Apply for Supervisor- Immigration Legal Services

Founded in 2017, Hello Neighbor works to improve the lives of recently resettled refugee families by matching them with dedicated neighbors to guide and support them in their new home. We’ve expanded from our mentorship program to now include refugee resettlement services, family service programs, a national program supporting other refugee and immigrant nonprofits around the country.

Founded in 2017, Hello Neighbor is a nationally recognized nonprofit organization dedicated to empowering recently resettled refugees and immigrants through mentorship, legal services, workforce development, health and family stabilization, and community partnerships. We serve hundreds of families each month across Southwestern Pennsylvania and lead a growing national network of grassroots organizations in 36 states. 

This is a full-time, exempt position based at our Pittsburgh, PA office in the Larimer neighborhood with a hybrid work schedule of 9am–5pm Monday through Friday; in-office on Tuesdays, Wednesdays, and Thursdays. The successful candidate must be currently authorized to work in the United States. Position contingent on continued funding. 

Reports To: Director of Family Health Services

Direct Reports:  Supervising Attorney, Legal Coordinator, accredited representative

Key Responsibilities:

Department Leadership & Strategy (40% at first, then 30%)

• Develop program goals, outcomes, and evaluation metrics. Ensure execution and follow-through on critical projects. 
• Lead team to reach financial goal of 30% of program cost funded through sliding scale fees 
•  Guide the development and growth of immigration legal services aligned with Hello Neighbor’s mission and KPIs 
• Identify opportunities to expand access to services while maintaining quality and equity
• Supervise and support legal and program staff 
• Foster a collaborative, inclusive team culture 
•  Support staff development and wellbeing and appropriate training and accreditation

Operations & Systems (10%)

• Maintain workflows that support efficient and client-centered service delivery
• Collaborate with Finance work within department budget 
• Support cross-team coordination between legal services and other Hello Neighbor programs 
• Comply with legal, ethical, and organizational standards 
•  Sets up processes for evaluation and outcome reporting 

Immigration Legal Assistance (30% at first, then 50%)

• Oversee client consultations to determine if clients are eligible for federal immigration benefits.
• Represent clients before the Department of Homeland Security and Executive Office for Immigration Review and Immigration Court.
• Stay up to date with changes in immigration law and other immigration related developments to ensure staff members understand these changes.
• Handle complex cases involving issues such as immigration law violations, removal proceedings, appeals, etc.
• Research and analyze complex legal matters pertaining to own case load and that of staff under position’s supervision, assuming responsibility and risk for outcomes of program’s client cases.
• Maintain all case records and documentation mandated by Hello Neighbor and USCRI policies and procedures.

Partnership & Community Engagement (20% at first, then 10%)

• Build relationships with community partners and stakeholders 
• Represent Hello Neighbor in relevant external collaborations 

Qualifications 

• Law degree and active license to practice law required
• A minimum of three years’ experience (including law school clinical experience) with immigration law and procedures
• Excellent legal skills and understanding of movement lawyering principles.
• Experience leading programs within nonprofit, legal services, or immigration-focused environments 
• Strong operational and organizational leadership skills 
• Commitment to immigrant and refugee communities 
• Ability to balance strategic thinking with hands-on collaboration 

About You 

• Systems thinker who enjoys building structure 
• Compassionate, equity-centered leadership style 
• Strong communicator and relationship builder 
• Comfortable navigating complexity and ambiguity 

What We Value 

• Equity-centered and community-driven leadership 
• Curiosity, flexibility, and collaborative problem-solving 
• Compassionate and trauma-informed approaches 

Salary Range: $65,000-$75,000

KPIs 

Expanded menu of legal services

30% of program costs funded by fees by end of year 

90% of clients report satisfaction with services 

Employee Satisfaction & Retention 

Benefits Include: 

• Health, dental, and vision insurance (75% employer-paid for employee and dependents) 
• Generous paid time off, holidays, sick and bereavement leave 
• Annual winter closure last week of December 
• 10 weeks of paid parental leave 
• Retirement plan with employer match 
• Professional development support 
• A collaborative, values-driven work environment 

Equal Opportunity Employer 

At Hello Neighbor, we believe diversity strengthens our team and deepens our impact. We are proud to be an equal opportunity employer and welcome applicants of all backgrounds. We do not discriminate based on race, ethnicity, religion, sex, national origin, age, disability, gender identity, sexual orientation, marital status, veteran status, or any other protected characteristic. We also consider qualified applicants with criminal histories, in accordance with legal requirements. If you require accommodations during the application process, please let us know. 

All Applications Welcome 

Data shows that women more frequently do not apply to a job because they don’t feel that they meet all of the qualifications listed. Our job descriptions are general overviews, not a mandatory comprehensive list. If you feel passionate about our efforts and believe that you have the skills to contribute to the growth of our organization, we want to hear from you!