Hello Neighbor Marketing and Communications Manager Pittsburgh, PA · Full time Company website

Apply for Marketing and Communications Manager

Founded in 2017, Hello Neighbor works to improve the lives of recently resettled refugee families by matching them with dedicated neighbors to guide and support them in their new home. We’ve expanded from our mentorship program to now include refugee resettlement services, family service programs, a national program supporting other refugee and immigrant nonprofits around the country.

The Marketing and Communications Manager will define communications strategy, build systems for content planning and execution, and oversee the organization’s messaging across social media, newsletters, campaigns, website content, and external communications. In addition, this role will be responsible for developing and producing core communications content to ensure consistency, quality, and timely execution.

This role partners closely with internal teams and external contractors to ensure all communications are mission-aligned, audience-centered, and effectively amplify the organization’s impact.

Founded in 2017, Hello Neighbor empowers refugees and immigrants through community connections, helping them move from arrival to belonging with dignity, cultural sensitivity, and meaningful support. Our work is organized across three departments: Education & Community Empowerment, Family Health Services, and Employment, each running programs designed to meet the unique needs of the communities we serve. In addition to our local work, we lead a National Network of grassroots organizations across the U.S., united by a shared commitment to supporting refugee and immigrant families and inspiring long-term change.

Reports To: Director of Development

Key Responsibilities:

Communications Strategy & Planning

• Lead the development and implementation of an organization-wide communications strategy across platforms.
• Build and manage annual and quarterly communications plans aligned with campaigns, fundraising priorities, and program activities.
• Define messaging priorities, storytelling frameworks, and audience engagement strategies.
• Identify opportunities to increase visibility through campaigns, partnerships, and timely external moments.

Content Development & Execution

• Develop and produce core communications content across social media, newsletters, blog, and campaign channels.
• Maintain and manage a comprehensive content calendar, ensuring consistent and timely execution.
• Write, edit, and distribute high-quality, mission-driven storytelling content.
• Ensure all communications reflect cultural sensitivity, community voice, and organizational values.

Social Media, Digital Presence & Media Relations

• Oversee day-to-day management of social media channels, including content creation, scheduling, and publishing.
• Monitor performance metrics and translate insights into ongoing communications improvements.
• Draft press materials and support media outreach efforts to strengthen external visibility.
• Serve as a key point of contact for external communications inquiries.

Branding & Creative Direction

• Maintain and evolve brand guidelines to ensure consistency across all communications.
• Provide direction for visual identity, design, and storytelling assets across platforms.
• Coordinate production of branded materials (print, digital, event collateral, merchandise), including vendor coordination as needed.
• Ensure all materials across departments align with organizational voice and identity.

Website & Digital Asset Management

• Manage website updates in collaboration with contractors and internal stakeholders.
• Ensure website content is accurate, engaging, and aligned with organizational priorities.
• Maintain organized digital asset libraries (photos, videos, design files) for organizational use.
• Oversee content updates for Hello Neighbor and Hello Neighbor Network web pages.

Collaboration & General Responsibilities

• Prepare plans and produce all content and materials for fundraising campaigns, ensuring consistency, alignment with messaging, and timely execution.
• Work closely with contractors and internal teams to align messaging and deliver creative materials on time.
• Respond to communications needs across departments while balancing strategic priorities and execution.
• Participate in meetings, uphold confidentiality, and complete other duties as assigned.

Preferred Qualifications:

• Bachelor’s degree in communications, marketing, journalism, public relations, or related field; or 3–5+ years of experience in communications, nonprofit marketing, or public relations.
• Demonstrated ability to both develop communications strategy and produce high-quality content.
• Strong writing, editing, and storytelling skills with a consistent professional voice.
• Experience managing content calendars, campaigns, and multi-channel communications.
• Familiarity with tools such as Canva, Mailchimp, CMS platforms, and social media scheduling tools.
• Experience coordinating contractors or creative vendors.
• Understanding of media relations and press outreach.

About You:

We’re looking for a creative communicator who can think strategically while also ensuring strong execution of day-to-day communications. You understand how messaging, storytelling, and design work together to build engagement, trust, and visibility.

You’ll thrive in this role if you:

• Can balance big-picture communications strategy with hands-on content development.
• Are highly organized and able to manage multiple priorities and deadlines.
• Understand the power of storytelling and can shape messages that move people.
• Enjoy building systems that make communications more effective and sustainable.
• Care deeply about dignified storytelling and community representation.
• Have lived migration experience and/or fluency in another language (a plus)

Additional Details:

• Employment Type: Full-Time (9am–5pm) | Non-Exempt
• Work Schedule: Hybrid – In-office Tuesday, Wednesday and Thursday
• Location: Larimer, Pittsburgh, PA
• Department: Development & Marketing
• Compensation: $23-24 /hour 
• Benefits: package available, including 75% employer-paid medical, dental, and vision insurance for employees and dependents; generous PTO and holidays; and a retirement savings plan with employer match after 12 months of employment.

Equal Opportunity Employer

At Hello Neighbor, we believe diversity strengthens our team and deepens our impact. We are proud to be an equal opportunity employer and welcome applicants of all backgrounds. We do not discriminate based on race, ethnicity, religion, sex, national origin, age, disability, gender identity, sexual orientation, marital status, veteran status, or any other protected characteristic. We also consider qualified applicants with criminal histories, in accordance with legal requirements. If you require accommodations during the application process, please let us know.

All Applications Welcome

We also understand that some candidates—especially women and individuals from underrepresented groups—may hesitate to apply if they don’t meet every qualification. Our job descriptions are broad guides, not strict checklists. If you’re excited about our mission and believe you have the skills to contribute, we strongly encourage you to apply.