Hello Neighbor Documentation Assistant Pittsburgh, PA · Part time Company website

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Founded in 2017, Hello Neighbor works to improve the lives of recently resettled refugee families by matching them with dedicated neighbors to guide and support them in their new home. We’ve expanded from our mentorship program to now include refugee resettlement services, family service programs, a national program supporting other refugee and immigrant nonprofits around the country.

Founded in 2017, Hello Neighbor works to improve the lives of recently resettled refugee families by matching them with dedicated neighbors to guide and support them in their new home. We’ve expanded from our mentorship program to now include refugee resettlement services, family service programs, a national program supporting other refugee and immigrant nonprofits around the country. 

This is an in-house, limited-term, part-time, non-exempt position at our Pittsburgh, PA office in Larimer through September 30, 2026. We are currently on a hybrid work schedule of 9am-5pm Monday through Friday; in the office on Tuesdays, Wednesdays and Thursdays. The successful candidate must be authorized to work in the United States.

Reports To: Arrival and Integration Services Supervisor

Key Responsibilities:

• Prepare files according to USCRI standards
• Digitize paper files and organize as directed by program managers
• Update case notes based on information supplied by program managers
• Prepare paperwork for signatures as needed
• Keep a database of present and missing documentation by case
• Update Salesforce as needed
• Participate in regular supervision meetings and relevant staff meetings
• Adhere to Hello Neighbor’s confidentiality guidelines and ensure the appropriate handling of sensitive information
• Other duties and support of Family Health Services department as assigned within the scope of position expectations

Preferred Qualifications:

• One year of related and/or applicable work experience especially with documentation, databases or materials in multiple languages
• Demonstrated ability to work with refugee and immigrant communities effectively ideal
• Comfort navigating social services systems
• Experience working with interpreters highly valued
• Bilingual or multilingual in priority language preferred (Dari, Pashto, Arabic, Swahili, French, Spanish, Haitian-Creole, Rohingya)
• Demonstrated strong interpersonal skills, characterized by compassionate, courteous, cordial, and professional interactions with diverse colleagues, program members, and the community
• Possesses cultural competencies, encompassing knowledge, attitudes, and behaviors relevant to the communities served
• Thorough understanding of issues pertinent to refugees and immigrants
• Able to cultivate excellent relationships with clients, staff, and partners
• Exhibits adept task management, including priority setting, meeting deadlines, and efficient time scheduling for multiple responsibilities
• Digital literacy and the ability to learn new software
• Flexibility and ability to work nights and weekends as necessary
• Effective collaboration with others through cooperative efforts
• Willingness to work in a fast-paced, multicultural environment
• Alignment with and support of Hello Neighbor’s core values

About You:

• Energetic, motivated, and hardworking
• Ability to take direction and work independently, as well as collaboratively
• Ability to take initiative and manage multiple tasks and projects at a time
• Passion for community building, refugee and immigrant rights
• Cultural sensitivity and the ability to work effectively with people from diverse backgrounds
• Excellent writing, communication, and organizational skills
• Living migration experience and fluency in other languages a plus

Additional Details:

• This is a part time, non-exempt, in-house position at our Pittsburgh office in the Larimer neighborhood
• Clearances required: Pennsylvania Child Abuse History Clearance, Pennsylvania State Police Criminal History Clearance, Federal Bureau of Investigations (FBI) Criminal History Clearance (PA Act 23 & Act 24); Mandatory Reporter and/or PSEA training may also be required depending on job requirements
• Applications are accepted on a rolling basis
• Selected candidates will be invited to interview on a rolling basis
• Anticipated start date: July 15, 2026
• The successful candidate must be currently authorized to work in the United States.
• Salary information $18 per hour, 20-29 hours/week

Equal Opportunity Employer

At Hello Neighbor, we are committed to being an inclusive workplace where diversity in all its forms is championed. Hello Neighbor is proud to be an equal opportunity workplace. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants with criminal histories, consistent with legal requirements. If you require special accommodation, please let us know.

All Applications Welcome

Data shows that women more frequently do not apply to a job because they don’t feel that they meet all of the qualifications listed. Our job descriptions are general overviews, not a mandatory comprehensive list. If you feel passionate about our efforts and believe that you have the skills to contribute to the growth of our organization, we want to hear from you!