Heir Media Corp | HM Strategic Consulting IT Service Desk Analyst Macon, GA · Full time

Apply for IT Service Desk Analyst

Heir Media™ is a 360° creative agency and studio that focuses on building enduring brands that leave a lasting legacy. Our work spans filmmaking, animation, brand development, ghostwriting, publishing, game development, web design, music composition, and business consulting; but we specialize in creating cohesive visual identities, brand strategies, and compelling stories that holistically drive business growth. Known for our attention to detail, we ensure every interaction aligns with our clients’ aspirations and brand vision. By blending strategy, storytelling, design, and execution, we deliver experiences that connect emotionally and strategically with audiences, transforming businesses into timeless brands. HM Strategic Consulting is our subsidiary brand, delivering focused business consulting and strategic advisory services for organizations looking to grow, scale, and operate with clarity and purpose. We're a close-knit, fast-moving team — and we're growing. If you're someone who thrives in a creative environment, loves keeping things running smoothly, and takes pride in both the big picture and the small details, we want to hear from you.

Minimum Requirements 

• 3+ years of progressive experience delivering Tier 1 and Tier 2 technical support within an enterprise environment. 
• Ability to troubleshoot and support critical and moderately complex applications across on-premise systems and cloud platforms. 
• Effectively communicate with internal customers and collaborate closely with IT division team members. 

Specific Technical Skills 

• Asset Management and tracking 
• Computer life cycle management (CLM) 
• Computer deployment and imaging 
• Proficient in various operating systems (OS), including Windows 7, Windows 10, Windows 11, and macOS. 
• Perform break-fix repairs on out-of-warranty computer hardware by diagnosing, repairing, and replacing failed components. 
• Experience administering Active Directory, including user account password resets, unlocking accounts, and computer object management. 
• Able to deploy and configure desktops, laptops, monitors, and docking stations, including full system setup and peripheral configuration. 
• Configure, support, and manage Android and iOS devices using Mobile Device Management (MDM). 

Minimum Education 

• Bachelor’s degree (Preferred) in one of the following areas from an accredited university:
• Information Technology 
• Computer Science 
• Information Systems 

Certifications 

• CompTIA A+ (Preferred) 
• CompTIA Network (Desired)