Healcove Chiropractic and Wellness Front Office Manager San Diego, CA · Full time

Healcove, a chiropractic and wellness center in Mission Valley, San Diego CA is looking for experienced and proficient front office manager to join the team. We are a group of talented practitioners collaborating under one roof to master the art of healing.


Manage front office operations, customer service, and staff. Provide patients a delightful and positive self-care experience throughout every touch-point (in-person, online, or phone).


  • Ensure patients, visitors, and team-members are delightfully welcomed into a cozy, clutter-free, and inviting healing space
  • Coordinate patient care and establish professional relationships with patients.
  • Manage daily flow by ensuring that patients, providers, and staff stay on time with their daily schedule and appointments; and effectively rectify delays
  • Effectively schedule appointments by optimizing patients' requests, provider time, and treatment room(s) utilization.
  • Ensure patient compliance to clinic policies and procedures, and collaborate with team to optimize said policies and procedures, and their enforcement
  • Comfort patients by anticipating and attending to their needs, answering questions; attending to their distress, and reporting emergencies to provider(s) and management
  • Collect payment of patient charges, fees, and balances.
  • Maintain patient accounts by obtaining, recording, and updating personal and financial information.
  • Support and implement sales and marketing initiatives.

Customer Service:

  • Effectively manage patient complaints; and optimize customer service procedures in order to continually provide winning customer service solutions.
  • Ensure effective organization of patient records using online and physical filing systems; and optimizing said filing systems.
  • Obtain revenue by recording and updating financial information; recording and collecting past dues; controlling credit extended to patients; filing, collecting, and expediting third-party claims; manage insurance billing and procedures. 


  • Manage inventory of business office tools, supplies, equipment; and schedule service and repairs.
  • Ensure personnel compliance to clinic policies and procedures, and collaborate with management to optimize said policies and procedures.
  • Liaise with management, third-party vendors, janitorial services, and renters.
  • Contribute to team effort in order to accomplish business goals and objectives.
  • Manage front office staff recruiting, training, schedule, and performance.
  • Establish and optimize systems as needed.



  • Annual Salary (depends on experience)
  • Discretionary bonuses


  • Medical, Dental, Vision, and Life insurance
  • Two Weeks Paid Time Off
  • Paid Sick Leave
  • CalSavers Retirement Plan option (required by California)
  • Complimentary and discounted company services



  • 40 hours per week
  • Tuesday - Saturday: 7:45 AM – 4:45 PM



  • Two-year degree or higher
  • Minimum 3 years of work experience in similar industry and setting
  • Experience in billing medical insurance (preferred)
  • Computer skills and software aptitude required
  • Communication (phone, in-person, online) and strong compassionate customer service and solution skills required.



  • Ability to display a professional appearance and demeanor.
  • Ability to follow all clinic policies, procedures, standards, specifications, and guidelines.
  • Actively participate and attend employee meetings and complete required training programs in a timely manner.
  • Ability to promote, work, and act in a manner consistent with the mission of the clinic.
  • Ability to communicate and collaborate with team members to ensure superior results and team success.
  • Demonstrable verbal and written communication skills.
  • Ability to think and act independently to find solutions. Must manage multiple priorities simultaneously.
  • Is task and deadline oriented.
  • Ability to take on ownership of assignments and communicate status, issues, etc., and follow-through to completion.
  • Strong organization skills, work ethic, and time management with impeccable attendance
  • Enthusiasm for self-care and fitness (practicing preferred)


  • Ensure confidentiality, integrity, and availability of all HIPAA (created, received, maintained, or transmitted).
  • Must be able to use proper grammar (reading, writing and in speech).
  • Must have reliable transportation.


Please submit a resume along with a cover letter telling us any relevant information and experiences that make us a good fit.

NOTE: The job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.


$45,000 - $52,000 per year