Manage front office operations, customer service, and staff. Provide patients a delightful and positive self-care experience throughout every touch-point (in-person, online, or phone).

Operations:

• Ensure patients, visitors, and team-members are delightfully welcomed into a cozy, clutter-free, and inviting healing space
• Coordinate patient care and establish professional relationships with patients.
• Manage daily flow by ensuring that patients, providers, and staff stay on time with their daily schedule and appointments; and effectively rectify delays
• Effectively schedule appointments by optimizing patients' requests, provider time, and treatment room(s) utilization.
• Ensure patient compliance to clinic policies and procedures, and collaborate with team to optimize said policies and procedures, and their enforcement
• Comfort patients by anticipating and attending to their needs, answering questions; attending to their distress, and reporting emergencies to provider(s) and management
• Collect payment of patient charges, fees, and balances.
• Maintain patient accounts by obtaining, recording, and updating personal and financial information.
• Support and implement sales and marketing initiatives.

Customer Service:

• Effectively manage patient complaints; and optimize customer service procedures in order to continually provide winning customer service solutions.
• Ensure effective organization of patient records using online and physical filing systems; and optimizing said filing systems.
• Obtain revenue by recording and updating financial information; recording and collecting past dues; controlling credit extended to patients; filing, collecting, and expediting third-party claims; manage insurance billing and procedures. 

Management:

• Manage inventory of business office tools, supplies, equipment; and schedule service and repairs.
• Ensure personnel compliance to clinic policies and procedures, and collaborate with management to optimize said policies and procedures.
• Liaise with management, third-party vendors, janitorial services, and renters.
• Contribute to team effort in order to accomplish business goals and objectives.
• Manage front office staff recruiting, training, schedule, and performance.
• Establish and optimize systems as needed.

COMPENSATION AND BENEFITS

COMPENSATION

• Annual Salary (depends on experience)
• Discretionary bonuses

BENEFITS

• Medical, Dental, Vision, and Life insurance
• Two Weeks Paid Time Off
• Paid Sick Leave
• CalSavers Retirement Plan option (required by California)
• Complimentary and discounted company services

REQUIREMENTS AND QUALIFICATIONS

REQUIRED HOURS and SCHEDULE

• 40 hours per week
• Tuesday - Saturday: 7:45 AM – 4:45 PM

MINIMUM QUALIFICATIONS

• Two-year degree or higher
• Minimum 3 years of work experience in similar industry and setting
• Experience in billing medical insurance (preferred)
• Computer skills and software aptitude required
• Communication (phone, in-person, online) and strong compassionate customer service and solution skills required.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to display a professional appearance and demeanor.
• Ability to follow all clinic policies, procedures, standards, specifications, and guidelines.
• Actively participate and attend employee meetings and complete required training programs in a timely manner.
• Ability to promote, work, and act in a manner consistent with the mission of the clinic.
• Ability to communicate and collaborate with team members to ensure superior results and team success.
• Demonstrable verbal and written communication skills.
• Ability to think and act independently to find solutions. Must manage multiple priorities simultaneously.
• Is task and deadline oriented.
• Ability to take on ownership of assignments and communicate status, issues, etc., and follow-through to completion.
• Strong organization skills, work ethic, and time management with impeccable attendance
• Enthusiasm for self-care and fitness (practicing preferred)

ADDITIONAL REQUIREMENTS/LICENSES/CERTIFICATIONS

• Ensure confidentiality, integrity, and availability of all HIPAA (created, received, maintained, or transmitted).
• Must be able to use proper grammar (reading, writing and in speech).
• Must have reliable transportation.

TO APPLY:

Please submit a resume along with a cover letter telling us any relevant information and experiences that make us a good fit.

NOTE: The job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.