Healcove Chiropractic and Wellness Client Care Coordinator San Diego, CA · Part time

Apply for Client Care Coordinator

• Ensure clients, visitors, and team-members are delightfully and hospitably welcomed into a cozy, clutter-free, and inviting healing space.
• Coordinate client care and develop professional relationship with clients.
• Manage daily operations by ensuring that clients, providers, and staff stay on time with their daily schedule and appointments; and effectively rectify delays.
• Effectively schedule appointments by optimizing clients' requests, provider time, and treatment room(s) utilization.
• Confidently enforce clinic policies and procedures to clients, and collaborate with team to optimize said policies and procedures
• Comfort clients by anticipating and attending to their needs, answering questions; attending to their distress, and reporting emergencies to provider(s) and management
• Collect payment of client charges, fees, past dues, and balances.
• Maintain client accounts by obtaining, recording, and updating personal and financial information.
• Effectively manage client complaints; and optimize customer service procedures in order to continually provide dignified customer service solutions.
• Ensure effective organization of client records using online and physical filing systems
• Coordinate with insurance billing team and third-party payers.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to provide exceptional customer service.
• Ability to display a professional appearance and demeanor.
• Must have hospitality skills such as being approachable and kind, but firm with policies.
• Ability to follow all clinic policies, procedures, standards, specifications, and guidelines.
• Actively participate and attend employee meetings and complete required training programs in a timely manner.
• Ability to promote, work, and act in a manner consistent with the mission of the clinic.
• Ability to communicate and collaborate with team members to ensure superior results and team success.
• Demonstrable verbal and written communication skills
• Ability to think and act independently to find solutions. Must manage multiple priorities simultaneously.
• Is task and detail oriented.
• Ability to take on ownership of assignments and communicate status, issues, etc., and follow-through to completion.
• Strong organization skills, work ethic, and time management
• Enthusiasm for self-care and fitness (practicing preferred)
• Must be punctual and demonstrate reliable attendance to work
• Ensure confidentiality, integrity, and availability of all HIPAA (created, received, maintained, or transmitted)
• Must have reliable transportation to and from work

HOURS, BENEFITS, OPPORTUNITIES

• 25-29 hours per week
• Availability requirement: Monday - Friday
• Paid Sick Leave
• CalSavers Retirement Plan option (required by California)
• Complimentary and discounted company services

SALARY

• $21-23 per hour depending on hours/availability, and experience
• discretionary bonus

NOTE: The job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.