Harrison Gray Search & Consulting Director of Client Success Grand Rapids, MI · Full time

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At Harrison Gray, we are a team of results-driven, high-performing individuals who attack each day while maintaining a laser focus on building our future. We pride ourselves on the inclusive team environment that fuels each other's growth and success in a traditionally individually focused industry. Our culture encourages and challenges you to Bring Your Best and empowers you to forge your future. We Win Together by celebrating each other’s wins, large or small, and are grateful to be a part of an open-minded team built on trust in an environment that rewards results instead of tenure. At Harrison Gray, we understand Good Grows Slow and that long-term and sustained success results from persistence, determination, and patience. We are known for the unmatched service we consistently deliver and help great companies hire great people.

Responsibilities

• Serve as the lead point of contact for all client account management matters.
• Develop strategic and tactical plans to penetrate new customers and markets as well as saturation of relationships with current clients
• Developing, presenting, and negotiating fee agreements with new clients
• Conduct successful closing calls and collaborate with BDAs on their closing calls
• Keep your finger on the pulse of industry trends and developments to identify new opportunities to expand the business.
• Collaborate with the Director of Recruiting to manage recruiting team’s pipeline and workloads, optimize profitability, increase revenue, and elevate client satisfaction
• Prepare and post job orders before passing them to the Recruiting team
• Train & Develop junior Business Development Associates to improve their efficiency and effectiveness. 
• Demonstrate a strong understanding of company service lines and market position to maintain and grow HG’s competitive edge
• Ownership of the client experience, from first contact, needs discovery, successful hand-off to Recruiting team, to continual follow-up and relationship building. 
• Follow up with clients after a job order is closed to ask for feedback on their experience and to continue the relationship.
• Follow up with all active clients monthly, seeking a new job order(s).
• Maintaining a pipeline of active clients vs. inactive clients with the goal of keeping active clients active and moving inactive clients to active clients.
• Clearly communicate the pipeline progress to their industry team & company leadership.
• All team members are responsible for upholding and adding value to the culture at Harrison Gray.

Requirements

• Bachelor’s degree in marketing, business, or a similar area
• Roughly five years of proven sales experience in the industry or a related area
• Two years of leadership or mentoring experience
• 2-4 years of industry-specific experience 
• Exceptional communication and presentation skills, both written and verbal
• Advanced negotiation skills
• Excellent Apple/Mac skills, including proficiency using Google Workplace as well as various audiovisual equipment and virtual meeting platforms, including Zoom and Google Meet
• Excellent organizational skills to meet goals and set priorities
• Be proactive, organized, and handle work in stressful and uncertain environments
• A GRITTY personality, the ability to stay consistent through a lot of rejection

Why work at Harrison Gray?

• Career development: we are hyper-focused on helping our team grow personally and professionally
• Family organization
• Great work-life balance 
• Great company culture & fun team-building events
• Health insurance benefits
• Base + Uncapped Commissions

Location

Grand Rapids, MI

Candidates with experience in the following roles are encouraged to apply: Director of Business Development, Business Development Manager, Sales Manager, Director of Growth, and Growth Manager.