Harbour Community General Manager, 5th Ave Store New York, NY · Full time Company website

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General Manager- The Travel Agency, 5th Ave.

Location: New York City, NY

About The Travel Agency: The Travel Agency is a pioneering cannabis dispensary chain in New York City, dedicated to creating a responsible and inclusive cannabis market. With locations in Union Square, Downtown Brooklyn, and Fifth Avenue, we prioritize social justice and community engagement, employing formerly incarcerated individuals and supporting BIPOC-, women-, and LGBTQIA-owned brands. We believe in the power of education and innovation in transforming the cannabis experience.

Position Summary: The Dispensary General Manager is a strategic leader responsible for the overall management and success of the dispensary. This role involves recruiting and developing a high-performing team, driving sales growth, managing operational excellence, and ensuring compliance with state-specific cannabis laws. The ideal candidate is a hands-on leader with a strong business acumen, excellent interpersonal skills, and a passion for providing exceptional customer experiences.

Key Responsibilities:

Team Leadership and Development

• Recruit, hire, and staff the dispensary with top talent, fostering a diverse and skilled workforce
• Coach, develop, and maximize the success of all team members, ensuring desired behaviors are achieved across roles
• Deliver effective onboarding, ongoing training, and development programs for staff

Business and Financial Management

• Analyze key business metrics, create actionable plans, and gain team buy-in to achieve goals
• Oversee P&L management by driving sales growth and managing expense budgets, including deposits and accounts receivable
• Direct workforce and inventory management activities, resolving discrepancies per state regulations

Operational Execution

• Ensure operational excellence by implementing and enforcing company policies and procedures.
• Monitor and maintain the functionality of all technology solutions
• Lead loss prevention and security efforts to protect assets and staff
• Oversee the cleaning and maintenance of the store, addressing repair or improvement needs.

Compliance and Regulatory Oversight

• Become an expert in state-specific cannabis rules, regulations, and laws
• Execute and enforce compliance controls and processes, ensuring all employees are informed of regulatory changes
• Maintain productive relationships with regulators, inspectors, and law enforcement personnel
• Ensure timely completion of all required state and company-sanctioned reports and audits.

Customer Experience and Engagement

• Lead initiatives to create emotionally engaging customer experiences and foster loyalty
• Set and maintain visual standards aligned with company direction
• Oversee and implement customer engagement strategies, promotions, and loyalty programs

Community Engagement and Facility Management

• Build positive relationships with neighboring businesses and local residents
• Champion change and innovation in a fast-paced retail environment

Additional Responsibilities

• Lead weekly manager meetings and monthly team meetings to ensure effective communication
• Perform other duties as assigned by the Leadership Team

Qualifications

Education and Experience

• Bachelor’s degree in Business, Management, or a related field (preferred).
• Minimum of 3-5 years of experience in retail or dispensary management.
• Flagship management preferred

Skills and Competencies

• Proven ability to recruit, develop, and lead high-performing teams
• Strong financial acumen, including P&L management and expense control
• Excellent communication and interpersonal skills
• Familiarity with state cannabis regulations and a commitment to compliance.
• Proficient in technology solutions for inventory and workforce management
• Ability to thrive in a fast-paced, ever-changing environment.

Preferred Attributes

• Passion for cannabis education and advocacy.
• Strong problem-solving skills and a proactive leadership style

Research shows that women and people of color often hesitate to apply for jobs unless they meet most or all of the listed requirements. If you believe this role could be the right fit for you, we encourage you to apply anyway — we’d love to hear from you. At The Travel Agency, we believe in honoring the whole person, and we know that some of the most valuable experience comes from life itself. Let this be your sign to apply if you believe this opportunity is right for you.

Job Types: Full-time / Exempt / Salaried

Salary: $100,000.00 - $130,000.00 per year

Work Location: On-site, New York City, 5th Ave.

Salary Range

• $100,000 - $130,000 per year

Hiring Team

• Mike Conway
• Tia Henderson