Harbour Community Dispensary Supervisor New York, NY · Full time Company website

Apply for Dispensary Supervisor

Description

Job Summary:

The Dispensary Supervisor assists with the day-to-day operations of the dispensary and provides support for the management team. This position is responsible for maintaining best-in-class customer service while ensuring compliance to all applicable regulations and company standards. The Dispensary Supervisor will set the standard for performance and keeping associates motivated. The role requires excellent leadership qualities, gain and understanding of dispensary inventory and products and will assist with opening and closing duties in the absence of management.

Key Responsibilities:

Customer Service

• Provide best-in-class customer service to customers
• Follow and uphold established policies for sales and customer service to ensure customer satisfaction
• Assist all Dispensary Associates in consulting customers to ensure they are informed of the right product choices
• Maintain in-depth knowledge of all products and strains in the store and industry-wide product knowledge, and train and share that knowledge with the team

Inventory Management

• Assist with monitoring and maintaining inventory levels, ensuring an assortment of products
• Communicate inventory action items with the Assistant Manager and General Manager
• Verify order deliveries for accuracy
• Ensure vault accuracy

Operations & Task Management

Complete and appropriately delegate tasks assigned during scheduled shifts, including:

• Correct cash handling
• Accurate use and maintenance of the Point of Sale (POS) system
• Accurate and timely data entry in both the POS and inventory tracking systems
• Maintenance of an organized and clean store.
• Management of the visitor log
• End-of-day daily update emails
• Ensure adherence to security measures and safety compliance
• Perform daily activities, maintenance, and data collection for reported issues or complaints
• Execute opening and closing procedures
• Work with the management team to ensure retail store operations run smoothly, properly, and in compliance with applicable rules and regulations

Training & Leadership

• Assist with the onboarding and training of new staff in partnership with the management team.

Qualifications

• Cannabis experience is a plus
• Must be at least 21 years of age
• Strong retail math skills required
• High school diploma or GED
• 2+ years in a supervisory or management role in a retail setting, specifically with POS business operations
• Exceptional customer service skills
• Knowledge of basic computer skills
• Positive attitude, team player, and strong work ethic

Understanding of applicable state and local laws and regulations pertaining to:

• Cannabis industry
• Personnel law
• Safety regulations
• Local municipal codes
• Organizational rules, regulations, directives, and standard operating procedures

• Must be and remain compliant with any and all regulatory requirements for working in the cannabis industry
• Excellent organizational and time management skills.
• Strong attention to detail
• Ability to internalize training and follow instruction.
• Clear and effective communication skills

Research shows that women and people of color often hesitate to apply for jobs unless they meet most or all of the listed requirements. If you believe this role could be the right fit for you, we encourage you to apply anyway — we’d love to hear from you. At The Travel Agency, we believe in honoring the whole person, and we know that some of the most valuable experience comes from life itself. Let this be your sign to apply if you believe this opportunity is right for you.

Salary Range

• $21.5 - $25.5 per hour

Hiring Team

• Tia Henderson
• Tyrone Green