HANDS OF PERFECTION IN-HOME CARE LLC Employee Manager Remote · Intern Company website

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Job Title: Employee Manager

Job Description:

The Employee Manager at Hands of Perfection In-Home Care plays a pivotal role in ensuring the smooth and efficient operation of our caregiving team. This position is responsible for overseeing the recruitment, training, development, and ongoing support of our caregiving staff to ensure that our clients receive the highest quality of in-home care. The Employee Manager will work closely with both the care team and management to foster a positive, supportive, and productive work environment, ensuring that all employees are aligned with the company’s values and goals.

Key Responsibilities:

1. Staff Recruitment & Onboarding:

• Manage the recruitment process for caregiving staff, including advertising open positions, reviewing resumes, conducting interviews, and selecting candidates who align with the company’s values and care standards.
• Oversee the onboarding process for new hires, ensuring they complete all necessary paperwork, training, and orientation to integrate smoothly into the company culture.

1. Employee Training & Development:

• Coordinate and facilitate training sessions for new and existing employees, ensuring all caregivers are properly equipped with the necessary skills and certifications (e.g., CPR, first aid, caregiving techniques).
• Ensure continuous professional development for staff, encouraging participation in workshops, certifications, and further education to enhance their caregiving abilities.

1. Performance Management:

• Conduct regular performance evaluations to assess employee performance, identify areas for improvement, and provide constructive feedback to caregivers.
• Develop and implement action plans to address performance issues, offering guidance and support to help employees improve and succeed in their roles.
• Recognize and reward outstanding performance, fostering employee engagement and motivation.

1. Employee Support & Retention:

• Provide ongoing support to caregivers, offering guidance and resolving any concerns they may have regarding their work environment, clients, or schedules.
• Act as a liaison between caregivers and upper management, ensuring open communication and a positive working relationship.
• Address employee grievances and mediate conflicts, ensuring a harmonious work environment.

1. Scheduling & Staff Coordination:

• Oversee the scheduling of caregiving staff, ensuring adequate coverage for clients' needs, whether on a daily, weekly, or live-in basis.
• Coordinate with clients and families to adjust staffing as necessary based on changing care requirements.
• Ensure that staffing levels are sufficient to maintain high standards of care, especially during peak periods or emergencies.

1. Compliance & Documentation:

• Ensure that all caregiving staff comply with relevant laws, regulations, and company policies, including maintaining necessary certifications and training records.
• Monitor and ensure that employees maintain accurate and up-to-date documentation for each client, including care plans, progress notes, and incident reports.
• Stay updated on industry trends, laws, and regulations that affect caregiving and ensure the team is compliant.

1. Client and Family Relations:

• Work closely with clients and their families to ensure that caregivers are meeting the client’s needs and expectations.
• Address any concerns or issues raised by clients or families regarding caregiving services, ensuring timely resolution.
• Gather feedback from clients and families to continuously improve caregiver performance and service quality.

1. Health & Safety:

• Promote a culture of health and safety within the caregiving team, ensuring that caregivers follow proper protocols and procedures to minimize risks to both clients and staff.
• Ensure that all employees are aware of emergency procedures, safety guidelines, and proper handling of medical equipment.

1. Administrative Duties:

• Maintain accurate employee records, including performance reviews, training certifications, and any disciplinary actions.
• Assist with payroll processing by tracking employee hours, overtime, and any relevant bonuses or benefits.
• Assist in creating and managing departmental budgets related to staffing and employee resources.

Key Qualifications:

• Education & Experience:
• Bachelor’s degree in Healthcare Management, Human Resources, Business Administration, or a related field (preferred).
• Minimum of 3 years of experience in a management or supervisory role, preferably in the healthcare or home care industry.
• Prior experience working with a caregiving team or in a similar role in in-home care is highly preferred.
• Skills & Abilities:
• Strong leadership and people management skills with the ability to motivate, guide, and support a diverse team of caregivers.
• Excellent communication and interpersonal skills, with the ability to build relationships with employees, clients, and families.
• Organizational skills with the ability to manage multiple tasks and priorities in a fast-paced environment.
• Problem-solving abilities, with the ability to handle difficult situations and mediate conflicts.
• A deep understanding of caregiving practices and the ability to assess and improve care delivery.
• Proficient in Microsoft Office Suite and other relevant management software.
• Certifications (Preferred but not required):
• CPR/First Aid Certification.
• Certification in healthcare management or related fields.

Work Environment:

• This position is typically based in an office setting but may require occasional travel to client homes or other locations as needed.
• Flexible hours may be required based on the needs of the business, including occasional evenings or weekends.

Compensation and Benefits:

• Competitive salary based on experience.
• Health benefits (medical, dental, vision) available.
• Paid time off (PTO) and holiday pay. (Full-time only!)
• Professional development opportunities.

As the Employee Manager at Hands of Perfection In-Home Care, you will play a key role in ensuring the success of our caregiving team. Your leadership will directly impact the quality of care our clients receive, as well as the satisfaction and growth of our dedicated employees. If you are passionate about making a difference in the lives of others and have the skills to manage and inspire a team, we encourage you to apply!