Handl Health, Inc. Director, Business Operations Remote · Full time Company website

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Workers and their families deserve accessible, affordable and personalized healthcare. But the tools to create that healthcare, the technology needed to design, deploy and manage a truly custom plan, haven’t existed.

Look at it another way: SMB employers are spending over $233 billion annually on healthcare for their employees. Yet most of them offer plans that can’t account for unique demographics, cost drivers or the care needs of their workforce. Those billions of dollars buy healthcare plans that everyone kind of hates.

Series A-funded Hand Health exists to give them all something better. At Handl, we are quickly growing the team to better serve the people who carry the responsibility of making healthcare affordable and accessible for working people and their families. When we create solutions for health plans (carriers and TPAs), brokers and plan sponsors (employers), we’re helping them transform healthcare in this country. Handl’s technology delivers the infrastructure, analytics and insights needed to power the next generation of alternative health plans.

We are a growing, mission-driven team that values thoughtful execution, collaboration and balance. We work hard, support one another and stay focused on our shared goal: making healthcare more affordable and transparent for everyone.

About Handl Health

Handl Health is a Series A healthcare technology company bringing price transparency, claims analytics, and provider intelligence to health plans, employers, and the brokers and consultants who advise them. We are a team of about 25, based in Los Angeles, working with some of the largest health plans in the country. We build the company deliberately: small, senior, flat, and automated wherever automation is the better answer.

Why this role exists

Business operations at Handl is not a back office. It is invoicing and receivables, the monthly close, board preparation, contract flow, vendor and people logistics, and the automated workflows that increasingly do this work for us. Over the last year we have moved it from a manual service function toward an automation-first one — fewer steps, clearer owners, systems that surface exceptions instead of people chasing them.

What we are missing is an owner for the moment something breaks or a big cyclical deliverable lands: a board pack due next week, a client agreement that has to close by quarter-end, an employee matter that needs counsel, a security assessment that needs inputs from five people. Today those default to the executive who leads the function. We are hiring a Director of Business Operations to be that owner — to take the matter from intake to completion, bring in the right specialist or decision-maker at the right moment, and then build the system so the next one is routine.

This is a doer-first role. You will run the work yourself, alongside an Operations Manager who owns the recurring operating processes and an AI Enablement & IT team building what you specify. We are not hiring someone to scale operations by adding headcount; we are hiring someone who has personally run operations and personally built the systems that replaced the manual version.

What you will own

Urgent and cyclical matters — first responder. Own intake, prioritization, the execution plan, owners, deadlines, and follow-through for the operational matters delegated to you — board-preparation logistics, quarter-end agreements, workforce changes, employee matters, compliance assessments, escalated vendor issues — and carry them through completion. When a decision is above your authority, escalate the decision with facts and a recommendation; keep owning the work.

Operational reliability. Own the single tracked queue, named owners, and exception reporting across operations, and publish a weekly operating review. The Operations Manager, your peer, sets the service standards for the processes she owns (invoicing, receivables, payroll, people-operations logistics, and administration) and feeds the review. Be the person leadership trusts to say "this is handled" — and be right.

Finance operations. Own the process and the first draft: own the monthly close calendar with our outsourced accountants and build the financial-statement tie-out; maintain the budget model, the model inputs, and the variance analysis; assemble and check the board pack. The Operations Manager completes her close tasks on your calendar (transaction review, receivables, payables) and tracks department spend against budget. Projection assumptions, the variance narrative, and financial sign-off stay with the Senior Director, Business Development & Operations and the fractional CFO.

Standard legal operations. Run intake, tracking, and turnaround for business associate agreements, standard vendor contracts, and playbook-covered customer paper, coordinating directly with outside counsel. The Operations Manager handles NDAs, document execution, the contract repository, and the renewal calendar. Escalate novel or material terms and anything touching a critical customer relationship to the Senior Director, Business Development & Operations.

Automation-first operations. The Head of AI Enablement & IT owns the automation build and the tooling roadmap. You are its most demanding customer inside finance and legal operations: find the highest-leverage manual work, specify what the automated version must do and what controls it needs, drive adoption, and measure hours saved, quality, and exceptions across operations. The Operations Manager drives automation within the processes she owns. The standard we hold ourselves to is that automation — not headcount — absorbs the company's growth.

Decision support. Maintain the executive dashboard (OKRs, KPIs, budget, revenue, headcount) with agreed definitions and accountable data owners. Prepare pricing, market, customer, and product-economics analyses that leadership can act on directly.

How you work

Act independently when a matter fits an approved process and authority limit. Request a decision when it exceeds an agreed budget, commercial parameter, or policy — present the decision, your recommendation, alternatives, and the cost of delay, and keep working everything that does not depend on it. Interrupt immediately only when waiting would cause material harm or miss a critical deadline. You distinguish business urgency from stakeholder pressure, you can challenge an unrealistic deadline, and you keep your own workload sustainable rather than treating nights and weekends as the capacity plan.

How the role grows

This role starts as a doer and expands with results. As reliability becomes routine and automation compounds, scope grows into deeper ownership of finance and legal operations, management of the operations team, and larger cross-functional programs. Growth is tied to demonstrated ownership and expanding scope.

What we are looking for

Evidence over titles. Show us you have:

Taken a time-sensitive, cross-functional matter end to end — a board cycle, a workforce change, a disputed contract, an audit — owned the plan and the follow-through, and known when to bring in counsel, finance, or an executive.

Built automated workflows that replaced manual work, with controls, using modern tooling (workflow-automation platforms, LLM-based tools, scripting, or low-code), and measured the result. You can specify what to automate and drive adoption without owning the engineering.

Personally run recurring business operations — a monthly close, receivables, contract flow, vendor management — and been accountable when they broke. Strong financial fluency (burn, gross margin, unit economics, SaaS metrics) and real comfort in QuickBooks.

Directed the work of others as a manager or by enforcing cross-functional commitments, and held the line on standards.

Built useful dashboards from imperfect data and turned analysis into a recommendation an executive acted on.

Written clearly and briefly, exercised discretion with sensitive matters, and shown sound judgment about what to escalate.

Typically this looks like 7–10 years of experience with at least three in business operations, finance operations, revenue operations, or a chief-of-staff role at a fast-moving company — and a track record of shipping systems, not just running them.

Nice to have

Healthcare, health insurance, or healthtech experience; familiarity with HIPAA, ERISA, and the ACA.

Experience working with outside counsel and managing contract processes.

Familiarity with our stack: Ramp, Salesforce, QuickBooks, Notion, Supabase, Asana, Slack, and LLM-based tooling.

Experience scaling a company from Series A to Series B.

How we will evaluate you

Expect a short practical case: a board packet is due next week, Sales needs an agreement closed by Friday, an employee matter arrives with incomplete information, and the receivables report does not tie. Tell us your first actions, what is missing, who owns what, one decision you would escalate and how, and what you would defer. We are looking for ownership, sequencing, judgment about specialist input, and a bias to build the system rather than work the queue.

Benefits

Stock options

Health benefits and 401(k) matching

Flexible paid vacation, parental and medical leave

Home-office reimbursement (One Time)

Annual Professional Development & Wellness Reimbursement