Gumbo House Waitstaff Anchorage, AK · Part time

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The Gumbo House originated on January 5, 2006, in a pink house, on 9th and F st. With only a few items on the menu, two brothers, Gustavo and Roberto Del Real, decided to transform their Mexican restaurant into something more unique.

Now, 16 years later, the pink house has become a staple of Downtown Anchorage, and the Gumbo House remains as the only Cajun restaurant in Alaska. We pride ourselves not just in our food, but the relationships we create with our customers. We are a family business, and our community is just that, family.

To be a successful Waiter or Waitress, you should be polite with our customers and make sure they enjoy their meals. You should also be a team player and be able to effectively communicate with our kitchen staff to make sure orders are accurate and delivered promptly. 

Keep in mind that Waiter/Waitress duties may require working in shifts and/or occasionally during weekends and holidays.

Ultimately, it is the duty of our Waiters/Waitresses to provide an excellent overall dining experience for our guests.

Hourly wage plus tips.

Responsibilities

• Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)
• Prepare tables by setting up linens, silverware and glasses
• Inform customers about the day’s specials 
• Offer menu recommendations upon request
• Up-sell additional products when appropriate
• Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization 
• Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages
• Communicate order details to the Kitchen Staff
• Serve food and drink orders 
• Check dishes and kitchenware for cleanliness and presentation and report any problems
• Arrange table settings and maintain a tidy dining area 
• Deliver checks and collect bill payments
• Carry dirty plates, glasses and silverware to kitchen for cleaning
• Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)
• Follow all relevant health department regulations 
• Provide excellent customer service to guests

Requirements and Skills

• Proven work experience as a Waiter or Waitress
• Hands-on experience with cash register and ordering information system.
• Basic math skills
• Attentiveness and patience for customers
• Excellent presentation skills
• Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment
• Active listening and effective communication skills
• Team spirit
• Flexibility to work in shifts
• High school diploma; food safety training is a plus