Guesthouse Hospitality Company Director of Membership Remote · Full time Company website

Apply for Director of Membership

About Us

Guesthouse is part coworking space, part bed and breakfast, occasional adventure guide, and 100% yours. We build experiences, not places, and those experiences can happen almost anywhere. Whether it’s a remote home in the Sierras, a charming villa in wine country, or a converted industrial space on the waterfront, our focus is creating an experience that inspires presence.

Our Vision

We create experiences that encourage new ideas, deeper meaning, and a state of mind that drives relationships, business, and culture forward.

The Role

We are looking for a strategic and results-driven Membership Manager to oversee all aspects of our membership program. This individual will be responsible for developing and executing strategies to attract, retain, and engage members, ultimately driving growth and enhancing membership satisfaction.

What you will do

• Develop and implement comprehensive membership strategies to achieve growth targets and enhance membership retention.
• Collaborate with cross-functional teams to develop and execute marketing campaigns and initiatives to attract new members.
• Lead efforts to analyze member data and feedback to identify trends, opportunities, and areas of improvement.
• Manage membership recruitment, onboarding, and renewal processes to ensure a seamless experience for members.
• Develop and implement member engagement initiatives, including events, programs, and communications, to foster a sense of community and drive member satisfaction.
• Cultivate relationships with current and prospective members to understand their needs and preferences, and tailor membership offerings accordingly.
• Collaborate with internal stakeholders to develop and manage membership pricing, benefits and incentives.
• Oversee the development and maintenance of membership-related materials, including brochures, newsletters, and website content.
• Monitor and report on key performance indicators related to membership growth, retention, and engagement.

Qualifications

• Bachelor’s degree in marketing, business administration, or related field or equivalent experience.
• 1+ years of experience in membership management, preferably in the hospitality sector preferred.
• Proven track record of developing and implementing successful membership strategies.
• Strong analytical skills with the ability to interpret data and make data-driven decisions.
• Excellent communication and interpersonal skills, with the ability to build relationships and collaborate effectively with internal and external stakeholders.
• Highly organized with strong project management skills and the ability to manage multiple priorities and deadlines.
• Creative thinker with a customer-focused mindset and a passion for delivering exceptional member experiences.
• Proficiency in Microsoft Office Suite and member management software.
• Experience with HunSpot CRM helpful but not required.

Guesthouse’s salaries and benefit offerings are competitive and will be shared during the first virtual conversation if you are chosen to move forward in our hiring process.

We are an equal-opportunity employer. According to applicable law, we do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

At Guesthouse, we believe in the inherent value and dignity of every individual. We are dedicated to fostering an environment where everyone is treated with respect and fairness, regardless of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran or disability status. Our commitment to equal opportunity extends beyond legal requirements; it is a fundamental part of who we are as an organization. We strive to create a culture of inclusivity where all employees feel empowered to contribute their unique perspectives and talents to our shared goals.

We value diversity, equity, inclusion, and belonging and believe that a diverse workforce contributes to the success of our organization. We actively encourage applications from individuals of all backgrounds and strive to create an environment where everyone feels valued and respected.

Guesthouse provides an accessible environment for all candidates during the application process and for our employees. If you need accessibility assistance or reasonable accommodation, contact us at [email protected].