Guerra Financial Group
Client Experience Specialist
Miami, FL
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Full time
The Client Experience Specialist will create and maintain a social relationship with clients and prospects! This person will drive engagement, quality leads, and qualified opportunities. This is achieved through different funnels of interaction while maintaining a sharp in-person and phone presence. They will also have excellent listening skills and the ability to build a rapport with our prospects and clients.
Description
Join and grow with a reputable family owned and run Financial Advisory Firm. This is an exciting opportunity for a creative, sales-minded, and strategy-driven individual, with a passion for building relationships and a genuine interest in communicating with clients daily.
Requirements and Skill Set:
- The desire to work long-term in the financial industry
- Financial industry knowledge/experience preferred
- 2+ years of experience in a lead generation Referral Specialist role
- Strong ability to a build relationship with clients
- Experience with MS Office and the ability to learn new software quickly
- Excellent verbal and written communication skills (English and Spanish preferred)
- Ability to connect with an audience/clients
- High degree of creativity and very strong work ethic
- Proven ability to work independently and complete assigned tasks on schedule
Position Responsibilities:
- Perform quality control surveys
- Collect client experience testimonials
- Gather referral opportunities to expand our reach in the community
- Coordinate and follow up on each client referral
- Receive incoming client service calls in a friendly manner
- Assists in seeking new business opportunities with clients
- Input notes into CRM and QCT trackers
- Review and update department trackers
- Maintain professional communication with clients and staff
- Assist with CRM updates of prospects information including entering notes, creating contacts, running reports, communicating via phone, text message, and email
- Assisting in the preparation of the marketing events including contacting and prequalifying all potential clients and attending the events
- Attend marketing/educational events
- Build relationships with prospects and clients
- Other duties as assigned
Benefits:
- Growth with and within Guerra
- Sponsored licenses and certifications (if applicable)
- Paid Time Off: 12 - 20 days per year
- 401K or Roth matching plan
- Health Insurance stipend
- Industry travel and in-person training
- Access to personal financial planning
Who is Guerra Financial Group?
Guerra Financial Group is a family owned and run financial advisory firm located in Miami, FL. With 30+ team members we manage over $800 million for over 2,500 clients across the country. As fiduciary advisors, we create customized financial strategies that transform family legacies through retirement planning, insurance and asset protection planning, personal finance coaching, estate planning, tax preparation and planning.
Website: https://guerrafinancial.com/
Salary
$45,000 - $55,000 per year