Groom Club Total Care Partner (Dog Groomer) Nashville, TN · Full time

Are you passionate about dogs and their well-being? Are you ready to make a significant impact on the lives of our four-legged friends? Groom Club, the first mobile grooming service developed by veterinarians, is seeking dedicated individuals to join our team as Total Care Partners. If you're enthusiastic, compassionate, and committed to promoting the health and happiness of dogs, we want you to be a part of our team!

Description


Hourly + Tips

Anticipated $65k - $75k/year


As a Total Care Partner, you will be the face of Groom Club and subject matter expert for our members - dogs and their parents. Following a comprehensive paid training program, you will provide our wellness-focused grooming services at our members' doorsteps, utilizing a brand new Mercedes Benz Sprinter van outfitted with state-of-the-art grooming tools and equipment. Your key responsibilities will involve offering an exceptional member experience, addressing the needs of dog parents, and ensuring the health and well-being of each member through our grooming and preventative care services, including our 7-step nose-to-tail wellness check.


As part of our first group of Total Care Partners, you will play a key role in Groom Club's success and expansion in Nashville and beyond, and you will have ample opportunity for growth and development within the company. 


Why are we different?


Founded in Nashville, Tennessee, Groom Club is the first mobile grooming service developed by veterinarians. We’re reimagining grooming to make it easy for pet parents to give their best friend the long, healthy life they deserve. Join our team and grow your career with our paid training and mentorship program, earn strong compensation that respects your experience, and find work-life balance with 28 paid days off per year. Plus, enjoy comprehensive health benefits, a fun company culture, and opportunities to give back to our community.


Why Choose Groom Club? 


  • Compensation: $16-$20/hour + tips. Anticipated $65k - $75k/year.


  • Phone: $50/month mobile phone reimbursement and daily snacks. 


  • Work-Life Balance: Consistent schedule and 28 paid days off per year, including volunteer days, vacation, sick, and holidays.


  • Benefits: Medical, dental, and vision plans with substantial employer contributions and Short-Term Disability insurance.


  • Training: 5-week paid training and mentorship program, mastering Groom Club’s 7-Step process and Fear Free Certification. 


  • Professional Growth: We invest in our team's career success through mentorship programs, specialized skills development, and advancement opportunities.


  • Modern Comfort: Work in a new state-of-the-art 2023 Mercedes Sprinter with comfortable FIGS uniforms and gear provided by Groom Club. On-site parking at the office.


  • Pet-Friendly: Groom your four-legged family member in the vans. 


  • Team Building: Join fun company events and outings, including opportunities for volunteer work in the dog community.


  • Local Discounts: Enjoy team member discounts on pet food and supplies. 

 

What skills would make you succeed in this role?


  • Veterinary Professional Experience: Not required, but very helpful for the wellness aspect of this role.


  • Grooming Ability: Demonstrated experience in bathing and wellness care, including an all-over or “puppy cut”.


  • Effective Communication: Ability to convey grooming and wellness concepts clearly to pet parents, enhancing their understanding and engagement.


  • Assessment and Evaluation: Skill in conducting thorough assessments of each dog's health and grooming needs, with a keen eye for detail.


  • Customer Service Excellence: Commitment to delivering top-tier customer service, addressing client needs with professionalism and empathy.


  • Team Collaboration and Support: Ability to work effectively in a team environment, contributing positively to the collective goals and culture of Groom Club.


  • Adaptability and Learning: Eagerness to learn and adapt to new processes, grooming techniques, and wellness practices in line with Groom Club's standards and innovations.


  • Technology Competency: Skilled in utilizing technology tools for scheduling, client communication, and record-keeping, enhancing efficiency and customer experience.

 

Requirements: 


  • Profound love for dogs, coupled with a commitment to exceptional customer service.


  • Experience: 1+ years as a dog groomer performing dog baths, nails, puppy cuts, etc.


  • High school diploma or equivalent.


  • Ability or willingness to learn to drive a Mercedes Benz Sprinter. 


  • Valid driver's license in good standing with clean driving record. 


  • Good vision and hearing, ability to lift up to 50 lbs, and perform tasks such as standing, sitting, bending, and kneeling. 


  • Comfortable with exposure to dogs, pet-related substances, and cleaning solutions. 


  • We are a non-smoking/vaping company.

 

Ready to Apply?


If you're enthusiastic about education, grooming, and supporting a thriving team, we'd love to hear from you! Join us in shaping the future of our Total Care Partners at Groom Club.


Equal Opportunity Employer:


Groom Club is an Equal Opportunity Employer committed to fostering growth and respect for all team members. We prohibit any form of discrimination or harassment. Upholding these principles is the responsibility of every Groom Club team member.