Great Lakes Transport Solutions Track and Trace Specialist AMHERST, NY · Full time

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Headquartered in Buffalo, NY, Great Lakes Transport is a 3PL focused on delivering custom freight solutions to help our customers move their goods to where they need to be. Over the last seven years, Great Lakes has grown by leveraging the power of technology, administered by our industry experts to capture win-win scenarios for our customers. Specializing in moving domestic FTL freight, we've continued to build our business on the foundation of our customer relationships and unparalleled communication. Using data as our ultimate guide, we provide the resources, acumen, and technologies of one of the nation's largest transportation companies with an at-home feel.

Description 

Primary Duties & Responsibilities:  

• Responsible for tracking & trace of freight shipments between our shipping customers and their receivers 
• Perform tracking of domestic shipments and be responsible for ensuring purchase orders are routed/appointed on time then picked up and shipped  
• Partnership with shippers, carriers and receivers to ensure timely pick up & deliveries. 
• Assist shippers and receivers by providing support and analysis around the location and timing of deliveries 
• Exercises discretion and independent judgement throughout daily operations and escalates issues that may cause delays in shipments. 
• Communicate critical information to internal and external partners in a clear, concise, and professional manner 
• Proactively identify problems and swiftly implement the appropriate solutions; ability to make real time decisions with little guidance. 
• Build and maintain relationships with key personnel and our clients 
• Maintain strong internal relationships across our Account Manager, Carrier Manager, Sales and Administration teams 
• Act as carrier escalation point to assist with the resolution of any open issues 

Requirements:  

• Minimum 1-year experience in customer service, sales, or operations role 
• Logistics experience is a plus 
• Attention to detail and the ability to problem-solve  
• Solid organization and time-management skills  
• Able to multi-task in a fast-paced environment  
• Solid computer skills in Microsoft Office Products with the ability to learn logistics software quickly  
• Able to communicate clearly and concisely, in written and verbal communications  

What’s in it for you? 

• Base Salary + Monthly Commission
• Exciting, team focused work environment 
• Monthly contests 
• 401(k) with company matching 
• Medical, Dental, Vision, Disability Insurance 
• Employee PTO Program 
• Casual Dress Code 

Education:  

• High School Diploma Required  
• Bachelors (Preferred)  

Hours of Operation 

Great Lakes Transport's standard business hours are 8 am - 5 pm EST, Monday through Friday 

Measures of Success 

• Ontime delivery 
• Delivery accuracy 
• Carrier satisfaction and retention 
• Customer satisfaction 

 

 

Great Lakes Transport is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.