Key Responsibilities
Dispatch Supervision
- Supervise headquarters-based dispatch personnel responsible for coordinating freight across all eight (8) Graystar hubs
- Provide daily direction, oversight, and support to ensure accurate and efficient dispatch execution
- Monitor dispatcher performance and provide coaching, feedback, and corrective guidance when needed
- Ensure consistent adherence to company dispatch procedures and operational standards
Centralized Dispatch Operations
- Oversee daily freight coordination for local and OTR operations across all hubs
- Assign and adjust driver workloads to ensure balanced utilization across the network
- Manage real-time changes in freight demand, capacity, delays, and service requirements
- Ensure all shipments are properly scheduled and executed in a timely manner
Communication & Coordination
- Serve as a key communication link between dispatch, Hub Managers, and drivers
- Ensure timely and accurate communication of assignments, updates, and service changes
- Coordinate resolution of operational issues affecting freight movement or driver availability
- Maintain alignment between headquarters and all hub operations
Operational Monitoring
- Track freight movement, driver activity, and equipment status across all hubs
- Monitor on-time performance, service execution, and operational efficiency metrics
- Identify delays, inefficiencies, or disruptions and take corrective action
- Maintain accurate dispatch logs and operational records
Problem Solving & Execution
- Resolve scheduling conflicts, coverage gaps, and operational disruptions in real time
- Adjust dispatch plans to maintain service continuity across the network
- Make operational decisions to support efficiency and on-time performance
- Escalate significant issues to senior leadership when necessary
Safety & Compliance
- Ensure all dispatch activities comply with DOT, FMCSA, and Hours of Service regulations
- Monitor driver availability and compliance during assignment planning
- Report safety incidents, violations, or concerns immediately to leadership
Qualifications
Required
- 3+ years of experience in dispatch, transportation coordination, or logistics operations
- 1+ year of supervisory or lead experience in dispatch or transportation operations
- Strong understanding of trucking operations (local and/or OTR)
- Ability to manage fast-paced, high-volume operational environments
- Strong leadership, communication, and decision-making skills
- Excellent organizational and multitasking abilities
- Proficiency with Microsoft Office applications
- Experience with transportation management systems (TMS) preferred
Preferred
- Experience supervising dispatch teams or working in a centralized control environment
- Familiarity with multi-terminal transportation networks
- Knowledge of DOT, FMCSA, and Hours of Service regulations
Core Competencies
- Dispatch Supervision
- Operational Coordination
- Real-Time Decision Making
- Team Leadership
- Communication & Accountability
- Problem Solving
- Time Management
- Transportation Systems Knowledge
Benefits
- Medical, dental, and vision insurance
- Paid time off and company holidays
- Career advancement opportunities within transportation operations
- Headquarters-based supervisory role supporting a multi-hub network
About Graystar Logistics LLC
Graystar Logistics LLC is committed to delivering safe, reliable, and efficient transportation services across all areas of our network. We value operational discipline, accountability, and consistent execution in every part of our logistics operation.
Graystar Logistics LLC is an Equal Opportunity Employer.