Grand Welcome - TN, TX, & CO
Hospitality Quality & Maintenance Lead
Gatlinburg, TN
·
Full time
Join the dynamic team at Grand Welcome TN, TX, and CO, where we're revolutionizing the hospitality industry through innovative technology and top-tier customer service. As our Hospitality Quality & Maintenance Lead, you'll be instrumental in making sure our properties are guest-ready and exceed expectations. Utilize cutting-edge systems to manage inventory and maintenance while fostering an environment of continuous improvement. With performance-based rewards like a $1,000 Client Referral Bonus, you'll find that excellence doesn't go unnoticed. If you're detail-oriented and thrive in a collaborative setting, this role offers a rewarding and balanced career path.
Description
Grand Welcome TN, TX, and CO is a veteran-owned, technology-driven enterprise reshaping the hospitality industry. We blend the benefits of local ownership with the power of a national brand. If you're passionate about delivering exceptional customer service, quality, and enjoy teamwork, this is the perfect opportunity for you.
Ideal Candidate Traits:
- Thrives on building and maintaining excellent relationships with a growing client base for maximum customer satisfaction.
- Highly values teamwork and the overall goals of the organization.
- Pays meticulous attention to detail while efficiently using our management systems.
- Takes a disciplined initiative and ownership in every task without compromising on quality.
- Driven by continual growth while maintaining a sharp focus on customer satisfaction.
- Eager to contribute to the company's growth while enjoying a healthy work-life balance.
Key Responsibilities:
- Property Inspection: Conduct thorough inspections to ensure each property meets our high-quality standards and is guest-ready.
- Home Maintenance: Perform routine and emergency maintenance tasks to ensure the longevity and guest-readiness of each property.
- Time Management: Skillfully manage time to stage properties to surpass guest expectations.
- Inventory Management: Utilize technologies like Office365 and Property Management Systems (PMS) for efficient inventory control.
- Operational Excellence: Stick to and improve upon maintenance best practices, quality, and customer-service standards, while resolving any issues that arise.
Accountability Metrics:
- Ensure 100% of quality inspections are completed and properly closed out in the PMS.
- Conduct monthly inventory resets in each home.
- Actively use customer feedback to implement effective resolutions and upgrade the guest experience.
- Keep property database and inventory trackers updated on a weekly basis.
Rewards:
- Earn performance-based Client Referral Bonuses of $750.
Salary
$18 - $23 per hour