Golden Oaks Law Group, LLP Administrative Assistant Upland, CA · Full time Company website

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Golden Oaks Law Group, LLP is a full-service trust and estates law firm.

We are seeking a personable, detail-oriented Administrative Assistant who thrives in a client-facing environment and is passionate about delivering an exceptional client experience. This role is more than administrative—it is a key position responsible for creating a warm, professional first impression while guiding prospective and existing clients through their initial interactions with our firm.

Key Responsibilities:

• Serve as the first point of contact by answering phones with professionalism, warmth, and confidence
• Welcome clients and guests, creating a high-end, hospitality-driven office experience
• Conduct client intake with a focus on building rapport, gathering key information, and setting the tone for the relationship
• Proactively follow up with prospective and existing clients to ensure a seamless and responsive experience
• Support scheduling and appointment coordination to maximize efficiency and client satisfaction
• Maintain organized physical and digital files, including accurate naming, filing, and scanning of documents
• Provide support to senior members of the team, including, but not limited to, attorneys and paralegals
• Anticipate client and team needs, ensuring no detail is overlooked

Qualifications:

• Strong interpersonal and communication skills with a natural ability to build trust and rapport
• Service-minded with a hospitality-first attitude
• Highly organized with strong attention to detail
• Comfortable in a fast-paced, client-focused environment
• Tech-savvy and able to quickly learn systems and processes