Golden Hour Designs Retail Operations Coordinator Sacramento, CA · Part time Company website

Apply for Retail Operations Coordinator

Golden Hour Designs is committed to creating high-quality artisan products that embody craftsmanship and creativity. Our offerings include a curated selection of unique handmade and ethically sourced goods, thoughtfully priced to provide exceptional value. Our products are widely available across the Central California local market circuit, carried in over 700 retail stores across the US, and now open to the public at our first brick and mortar location in Oak Park, Sacramento, CA.

Key Attributes: 

• Organized & Accountable: Ensures nothing falls through the cracks.
• Proactive Problem-Solver: Anticipates workflow challenges and addresses them quickly.
• Brand-Conscious: Maintains quality and consistency across all touchpoints.
• Relationship-Builder: Supports internal teams, vendors, and wholesale partners.
• Hands-On Leader: Comfortable stepping in to assist with production, store operations, and customer support.

Core Responsibilities

Inventory, Purchasing & Product Operations [40–50%]

• Manage purchasing pipeline: forecast needs, schedule production, place orders, and receive goods.
• Conduct weekly inventory audits to prevent out-of-stock situations and maintain optimal levels.
• Audit incoming products for quality, discrepancies, or damage; file reports and determine next steps.
• Prepare products for retail and e-commerce launch: fill out listings, align pricing, print barcodes, and ensure brand-standard presentation.
• Maintain accurate operational documentation and cross-functional communication.

Retail Store Operations & Leadership [35–40%]

• Maintain visual merchandising standards, seasonal transitions, and product placement.
• Conduct regular store walkthroughs, identify improvements, and implement changes.
• Act as Manager on Duty: provide floor leadership, delegate tasks, resolve issues, and support daily store operations.
• Train retail team members on operational procedures, expectations, and customer experience standards.
• Monitor the customer service inbox during weekends and escalate urgent issues as needed.
• Provide sales floor coverage, check-ins, and ensure completion of operational checklists.

Team & Operational Coordination [15–20%]

• Manage staff scheduling and related communications to ensure appropriate coverage.
• Prepare weekly operational reports and planning materials for leadership.
• Coordinate Charm Bar reservations, retail supplies, and inventory updates.
• Collaborate with the Customer Service team on issues that arise during retail operations, ensuring seamless handoffs.
• Support seasonal changes, markdowns, and market prep as needed.

Requirements:

• 2+ years of experience in retail operations, inventory management, or purchasing.
• Experience with Shopify POS, e-commerce platforms, and Google Workspace.
• Strong organizational, problem-solving, and multitasking skills.
• Excellent written and verbal communication; effective interpersonal skills.
• Ability to prioritize tasks, manage deadlines, and maintain attention to detail.
• Affinity for learning product knowledge and understanding consumer behavior.

Preferred Qualifications:

• Experience with artisan or creative products, retail, or wholesale operations.
• Familiarity with Etsy, Faire, or other online marketplaces.
• Experience in a high-volume, small-business, or fast-paced retail environment.

Skills:

• Production planning and workflow coordination
• Quality control and attention to detail
• Visual merchandising and aesthetic sensibility
• Time management and task prioritization
• Clear, professional communication
• Adaptability in seasonal or high-volume periods
• Problem-solving and decision-making under time-sensitive conditions

Job Location: Due to the nature of its responsibilities, this position must be completed 100% on-site

Benefits & Perks: 

• Opportunity to provide high-impact support to a growing creative business.
• Employee discounts: 15% on retail products, 30% on GHD products.
• 401(k) with match*
• Paid sick leave
• Regularly provided refreshments in break area
• Store credit for your birthday!

Equal Opportunity Employer:

Golden Hour Designs is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.