Global Tetrahedron Membership Coordinator Chicago, IL · Full time

Apply for Membership Coordinator

Global Tetrahedron is the Publisher of The Onion, America's Finest News Source and InfoWars.

Location:

Chicago preferred, open to remote US-based candidates with the right expertise

About The Role:

The Membership Coordinator will oversee the day-to-day tasks of interacting with our membership and newsletter subscribers to deliver The Onion and its membership perks. 

They will be the front-line representative for customer support and correspondence. The Membership Coordinator will also be a key team member on the production side of ongoing projects that intersect with product, marketing, editorial, and our members.

Key Responsibilities:

• Answering member support inquiries in Zendesk
• Handling member account changes in our internal tools (e.g. Salesforce, Stripe, Mailchimp)
• Producing daily and weekly newsletters in Mailchimp
• Assisting in weekly production of membership emails 
• Track and report on relevant metrics around Member support and Newsletter delivery
• Assisting in weekly production of Membership Emails
• Assisting with the production and delivery of the Monthly Paper to Members and any other mailings
• Updating Graphical Templates in Photoshop

Ideal Candidate Skills & Experiences:

• Excellent written and verbal communication skills, with a near-compulsive organizational streak
• Attention to detail 
• Witty and delightful in written correspondence
• Research and data collection skills
• Self-motivated, energetic learner
• Experience with membership, community outreach, or community journalism organizations preferred
• Customer service mindset a must
• Email marketing experience preferred
• Experience with analytics and audience engagement strongly preferred
• Previous database and/or CRM experience highly preferred
• Comfortable with working in a collaborative team environment 
• Willingness to experiment with new approaches and flexible in implementing others’ ideas
• Highly organized with the ability to meet tight deadlines
• Proficient with Google Workspace and familiar with Salesforce, Mailchimp, WordPress, Google Analytics/Parse.ly, Adobe Creative Suite and other similar tools ideal
• Organized and self-motivated to slog through repetitive tasks with energy and attention to detail and documentation
• Natural problem-solver who genuinely loves helping people with extreme patience

Compensation And Benefits

• $70,000 to $75,000 salary, based on experience
• Full eligibility for our benefits offering, including Medical, Vision, Dental, Disability, and Life Insurance. (We fully cover the cost of our base medical insurance for the employee.) We also offer Unlimited PTO, in consultation with your Manager.

Why Join Us at The Onion?

The Onion can provide an exceedingly rare opportunity to join a venerated brand that is in the midst of a cultural rebirth. Under the direction of new, motivated ownership, the entire operation is undergoing a revitalization–within the creative team that drives the entire company and beyond. If working for the premiere satirical news organization in the world while having the opportunity to both shore up its foundation and shape its future for decades to come sounds intriguing, this could be the role for you.

How to Apply

Please be sure your cover letter includes how you would respond to the following support inquiries. For the purposes of drafting your reply, assume that you have full authority to do whatever you think is best.

I signed up for The Onion’s membership three months ago and I still haven’t received a single newspaper, what is going on over there?

- Jerry Singleberry

Hey gang,

Sorry to be the bearer of bad news, the financial situation has changed and I just can't be subscribed to anything :(((.

If I could cancel my membership going forward that would be great.

Regards,

Angus Roope

To the esteemed proprietors of the world’s most respected news outlet, I was overjoyed to see the Onion had restarted its print edition recently and subscribed enthusiastically within the first few days. I have yet to receive my Christmas issue and wanted to double check that you ship to Australia (specifically 48 Riverview Road Earlwood, NSW). If so, is there a rough timeline of when I should expect to receive it?

Thank you for your service to impeccable journalism,

Dutch Baker