Glo30 Old Town Alexandria Spa Host Part Time Alexandria, VA · Part time Company website

GLO30 is hiring a hospitality-minded Spa Host. We are seeking friendly, service-oriented, and hard-working individuals with a passion for skincare and an excitement for our brand. Our front hosts are responsible for curating a welcoming environment for our clients, driving sales, and client retention.

Description

Roles and responsibilities are:

●     Provide high-level hospitality to our clients and addressing their needs, with a positive and client-focused attitude

●     Utilize spa software for new account setup, scheduling, canceling, and rebooking appointments; product, service, or membership purchases; and other general account needs as requested

●     Support the spa manager in ensuring that the space is client-ready, including cleaning, tidying, and restocking the common area and bathrooms

●     Support the Providers to ensure a successful check-in/check-out process

●     Demonstrate retail product and service knowledge, assist clients with product and service recommendations

●     Escalate client concerns and feedback to manager and ownership.

●     Assist in other daily tasks and projects, as assigned

 

Qualifications are:

●     Must have the ability to prioritize and multi-task within a client-facing environment

●     Must be willing to initiate tasks and perform duties without direction

●     Must have excellent communication skills and be able to work with a wide range of personalities

●     Must have outstanding customer service and problem-solving skills

●     Must have a positive, can-do attitude

●     Must have friendly and professional phone and email etiquette

●     Must have excellent organizational skills

●     Must be able to kneel, bend, reach, climb and stand for long durations of time

●     Must be able to lift/carry a maximum of 30lbs

●     Must be able to work morning, evening, and weekend shifts as necessary

 

Salary

$17 - $20 per hour