GiaSpace inc Helpdesk Technician - Onsite GNV Gainesville, FL · Full time Company website

Apply for Helpdesk Technician - Onsite GNV

GiaSpace is a premier Managed Service Provider (MSP) headquartered in Gainesville, Florida. We support small-to-medium businesses (typically 20–60 employees) across Florida’s major markets, including Jacksonville, Orlando, Tampa, and Miami. Founded in 2005, we deliver managed IT services, cybersecurity solutions, cloud services, and modern AI-powered technology solutions.

Our standard is simple: Fast. Friendly. First Time Fix.

We operate with a 5-minute acknowledgment standard during business hours, clients should never wonder if we saw their request.

GiaSpace is a Gainesville-based Managed Services Provider (MSP) supporting local businesses with managed IT and helpdesk services. We’re hiring a student/entry-level Helpdesk Technician who wants real-world experience troubleshooting, communicating with users, and working inside a professional ticketing system.

Schedule & Location (Read first)

• On-site in Gainesville, FL
• Coverage window: Monday–Friday, 8:00am–5:00pm
• Multiple shift options available (examples): 8–12, 9–1, 12–5, 1–5, or 8–5
• Minimum commitment: 15–20 hours/week (20 preferred)
• Consistent weekly availability required (not “changes every week”)

What You’ll Do

• Provide friendly, professional first-level IT support (remote + occasional on-site tasks)
• Troubleshoot common issues:
• Microsoft 365 (Outlook/Teams/OneDrive basics)
• Windows 10/11 performance, printers, login/password/MFA
• Basic network/Wi-Fi connectivity checks
• Create/update tickets with clear notes (what you tried, what worked, what’s next)
• Follow process: prioritize correctly, communicate status, escalate when appropriate

What We’re Looking For (Must Have)

• Able to work on-site in Gainesville and cover shifts within 8am–5pm M–F
• Strong written communication and professional attitude
• Reliable: shows up on time, responds, follows instructions

Soft Skills We Care About (Read carefully)

• Clear communicator: you can explain what you’re doing in plain English and keep users informed.
• Calm under pressure: you don’t get defensive with frustrated users; you de-escalate and focus on solutions.
• Coachability: you take feedback well and improve fast without arguing.
• Ownership mindset: you don’t “drop” issues—if you can’t finish it, you escalate with clean notes and the next step.
• Attention to detail: you read the ticket, follow the process, and document steps so others can pick up where you left off.
• Time discipline: you show up on time, respond promptly, and manage multiple tickets without freezing.

What “Good” Looks Like Here

• You acknowledge tickets quickly, communicate next steps, and close the loop.
• You can say: “Here’s what I tried, here’s what happened, here’s my next step.”

We Are Not a Fit If…

• You dislike talking to users, avoid documentation, or need constant reminders to follow up.

Nice to Have (Not Required)

• Any exposure to Microsoft 365, Active Directory, or ticketing systems
• Customer service experience (retail/restaurant counts)
• CompTIA A+ (or currently studying)

How to Apply (Required)

Submit your resume and include your availability in this exact format:

• Mon:
• Tue:
• Wed:
• Thu:
• Fri:

No third-party recruiters/agencies.