GIA Home Care Services LLC Member Specialist WORCESTER, MA · Full time Company website

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GIA Home Care Services LLC is a Massachusetts-based home care agency dedicated to helping individuals live safely and comfortably at home with dignity and independence. We provide compassionate, reliable support through programs such as Adult Foster Care and private in-home services, delivered by a team that values respect, professionalism, and person-centered care. At GIA, we’re committed to high standards of quality and confidentiality—and we invest in our staff with training, support, and a workplace culture built on teamwork and purpose.

About GIA Homecare Services

At GIA Homecare Services, our mission is to provide “Excellent Care Just for You.” We deliver high-quality, coordinated care through our Adult Foster Care (AFC), Group Adult Foster Care (GAFC), Home Health, and Housekeeping Support programs. Guided by our core values — Respect, Integrity, Teamwork, and Excellence — we are committed to supporting individuals in maintaining their health and independence at home.

Position Summary

The Member Specialist plays a critical role in supporting members and caregivers through the onboarding process and ongoing engagement in homecare programs. The ideal candidate is empathetic, organized, and proactive — able to build trust with members while coordinating services and ensuring compliance with regulatory and agency standards.

Key Responsibilities

·      Develop and communicate clearly onboarding processes for prospective members.

·      Ensure timely and complete submission of applications and supporting documentation.

·      Conduct home visits as needed to support member intake and care planning.

·      Track and report completion of annual member requirements (Care Plans, Semi-Annuals, Physicals).

·      Document, monitor and execute on member discharge requests and conduct required follow up.

·      Facilitate communication between members, caregivers, and interdisciplinary teams.

·      Develop and maintain up to date directories of community resources, by territory, available to support members and their caregivers.

·      Educate members and staff about relevant community resources and services.

·      Lead or coordinate caregiver education and training programs in collaboration with the Caregiver Specialist.

·      Respond to member crises and emergency needs with urgency and compassion.

·      Conduct six to ten weekly quality control calls to a selected number of members.

·      Conduct two to three visits per month to member’s home to assess their satisfaction with GIA services.

·      Accurately document services and interactions in MyUnity within required timelines.

·      Support interdepartmental coordination through weekly huddles and collaborative problem-solving.

·      Evaluate service delivery and recommend process improvements.

·      Conduct annual member satisfaction surveys, compile results, and develop and submit processes, service and policies that reflect survey feedback.