Genie IT Services IT Support Technician Saint Petersburg, FL · Full time Company website

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Genie IT Services founded in 1992 as a system integrator, building systems and servers, while providing SMB's with Cyber Security, Backup services, and help desk. Now known as a premier MSP for West Central Florida partnering with SMB's as their full service I.T. department. This includes all facets of I.T. including Servers, Networking, Cloud integration, Software integration, Cyber Security, Backup & Disaster Recovery, Web services, Telecom, Security Cams, Computer & Laptop Repair, and Help Desk Services. We believe in fostering a welcoming work environment where every team member is valued and empowered to reach their full potential. We are committed to innovation, collaboration, and we strive to create a culture that encourages career growth and development. Join us and be part of a forward-thinking company that is dedicated to making a positive impact in the industry. If you are passionate about your work and looking for a place where you can thrive, Genie IT Services is the perfect place for you.

Position Title: IT Support Technician and Network Operations

Position Location: This is a full-time position held in our office location with the possibility of occasional remote work.

Growth Path: This position offers opportunities for advancement into Senior Support, System Administration, or System Engineering roles.

Keys to Success: Successful candidates will have the ability to work effectively in a team environment, possess strong documentation skills, excel in client communications, and demonstrate a strong desire for continuous learning and growth.

Requirements:

- Basic understanding of network technology concepts

- A+ and Net+ level skills preferred, but not required

- Proficiency in Windows environments, Mac and Linux knowledge a plus

- Understanding of routing and switching concepts

- Knowledge of IP addressing (version 4 & 6)

- Experience with monitoring applications is a plus

- Perform hardware and software repairs on Servers, Computers, and Laptops

- Familiarity with email hosted exchange, routing, and tracing

- Understanding of printers; diagnostics for wired, wireless, and networked printers

Responsibilities:

IT Technicians will be responsible for creating and tracking helpdesk and network support tickets from various clients. This includes identifying the client, documenting troubleshooting methods, and invoicing for work performed. Technicians must follow documented procedures for troubleshooting and utilize NOC resources effectively to address issues. Professional representation to clients and vendors through verbal and written communication is essential.

Additional Experience:

- Background in troubleshooting ISP Cable, DSL, or Fiber is a plus

- Experience with enterprise network configuration or support is beneficial

- Military experience is a plus

Work Location: On-site at our facility

Pay: $40,000 - $60,000 per year, based on experience

Schedule:

- 8-hour daily shift, Monday to Friday

- On-call availability for remote work

- Overtime may be required

Please note that recruiters are not needed for this position.