Generus, Inc, Program Manager, Experiences Operations Remote · Full time Company website

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Generus is a lean, fast-moving, bootstrapped tech start-up on a mission to transform how companies handle CSR and employee engagement. Our platform connects volunteer work directly to employee passions, giving team members a reason to care and the tools to make a difference.

We were built on a simple belief: volunteering should create lasting change, not just fill an afternoon. We combine purpose-built technology, real-time data, and volunteer event services to help companies build stronger teams while driving measurable community impact. By connecting everyday service with genuine human connection, we make it easy for employees to dive into service and anchor their workplace culture in purpose.

Open to candidates in TX, FL, UT, VA, NC, and MA.

Summary

The Program Manager, Experiences Operations ensures that Generus delivers volunteer experiences and new kit development on time, on budget, and at the pace the market demands. In this position, you will own the project and program management engine behind three areas: event and experience production and delivery, new volunteering product and creative R&D, and nonprofit partner onboarding. You will build and run the systems, primarily Asana, that keep every team working from the same playbook.

You will be both a hands-on project manager and the accountable owner for the processes, resourcing, budget, and production metrics of the department.

Who You Are

Generus is the platform for a more connected workforce, built through doing good. We’re hiring a project manager to build the systems that help our team deliver, and you’ll have real say in how they work.

You’ll work with product, engineering, and customer teams who value your input. Using Asana and HubSpot, you’ll design our planning rhythms, workflows, and reporting, and help us decide what comes first and why. We’re looking for someone organized and clear, who can make complicated work feel simple and enjoys building structure where little exists.

If you want to help scale a product that gets teams connecting, doing good together, and grow your own role as we grow, we’d love to talk.

Key Responsibilities

The Program Manager, Experiences Operations will be responsible for:

Resourcing, Budget & Production Metrics

• Allocating team capacity and budget across turnover, R&D, and partner onboarding, and raising resourcing gaps with a clear recommendation.
• Monitoring budget against plan for events and projects.
• Defining, tracking, and reporting on production metrics, including on-time delivery, event NPS, and template quality, and driving improvement.

Asana & Process Ownership

• Leading the migration of project management into Asana, including the turnover process and creative strategy/R&D tasks.
• Designing scalable project structures for events (templates, sections vs. projects, rules, and automation tied to HubSpot data), built to handle 15–30+ concurrent events with appropriate human oversight.
• Documenting processes as SOPs, linking related documents (matrix, reports, one-pager and brief templates), and training teams to use them consistently.
• Maintaining file organization, naming conventions, and templates in SharePoint/OneDrive.

General Project Management (Turnover and R&D)

• Coordinating and prioritizing experience production and R&D tasks; communicating and monitoring progress, and lending support where needed.
• Sending reminders and follow-ups so that task owners complete their work.
• Attending the weekly Experiences meeting and sending follow-up notes and action items to the team.

Experience Delivery

• Scheduling hosts and rehearsals, and attending and monitoring tech rehearsals.
• Preparing each event: creating the event folder, copying base materials, and personalizing details (e.g., company name).
• Running the pre-event communications: materials to Host and Tech two days before rehearsal, and reminders with materials links 24 hours before the event.
• Closing out each event: sending post-event emails with the feedback form link and entering NPS scores in the app/HubSpot.
• Maintaining event templates: running a percentage-difference comparison against the previous template, moving approved updates into the master template, and removing the PPT/script from the event folder.
• Over time, delegating and automating routine production steps as the team scales.

R&D / New Product Development Management

• Maintaining R&D status tracking, timelines, and GTM dates, and preparing updates for review with the Head of Strategy & Operations.
• Coordinating the creative strategy process across sales, product, and creative teams, including the intake form for sales team ideas and requests.
• Working with the creative team so that creative briefs (with 2–3 recommended options) are delivered on schedule.

Nonprofit Partner Onboarding

• Supporting the onboarding workflow for nonprofit partners, including process design, task tracking, and handoffs.

What You Bring

Experience Required

• 3+ years of project, program, or operations management experience, including at least 1 years leading a team or function.
• Demonstrated experience implementing and administering Asana (or a comparable PM tool), including templates, rules, and automation.
• Experience managing budgets and allocating resources across multiple concurrent projects.
• Experience with event or live-delivery production, product development, or a similar deadline-driven environment (nonprofit, CSR, or volunteer-engagement experience a plus).
• Strong written and verbal communication skills, including facilitating meetings and distilling strategy into clear action plans.
• Working knowledge of HubSpot (or a comparable CRM), Microsoft 365 (SharePoint/OneDrive), and Slack. Experience writing SOPs and training others on them.
• A bachelor's degree or equivalent experience.

The successful candidate will be:

• Committed to, and enthusiastic about, the mission and vision of Generus;
• A strategic thinker who is adept at multitasking in a fast-paced environment;
• A confident communicator who brings creative ideas and isn’t afraid to share them;
• Results oriented;
• A collaborative and proactive team member with strong leadership and interpersonal skills;
• Able to manage people, resources, and projects including organizing workflows to accomplish established objectives, delegating responsibly, and training and evaluating team members;
• An adaptable, flexible problem-solver; and
• Able to complete assignments with attention to detail and a high degree of accuracy

Generus Benefits Include

• Medical, dental, and vision insurance
• Ten paid company holidays
• Flexible time off
• Volunteer time off
• Remote work, with home office set-up stipend

Salary Range: $95,000 –120,000 USD

Generus, Inc. Diversity Statement

Generus is an equal opportunity employer and is committed to providing a work environment free of harassment, discrimination, retaliation, and disrespectful or other unprofessional conduct based on race (including, but not limited to, hair texture, and protected hairstyles such as braids, locs, and twists); religion (including religious dress and grooming practices); creed; color; sex/gender (including pregnancy, childbirth, breast feeding or related medical conditions); sex stereotype, gender identity/gender expression (including whether or not you are transitioning or have transitioned), and sexual orientation; national origin; ancestry; physical or mental disability; medical condition; genetic information/characteristics; marital status/registered domestic partner status; age (40 and over); sexual orientation; military or veteran status; citizenship and immigration status; reproductive health decision-making; and any other basis protected by federal, state or local law or ordinance or regulation.