General Provision, LLC Club Host (Front-of-the-House) Fort Lauderdale, FL · Part time Company website

Apply for Club Host (Front-of-the-House)

General Provision is a members-club for the anti-office crowd with clubhouses in Fort Lauderdale’s most exciting neighborhoods. We are pioneering workplace hospitality by creating unique workspaces and event venues — think coffee shop meets hotel lobby — built to elevate Remote Work.

We serve a community of founders and creatives that rely on us for a great day of work away from the house, and a platform for connection, growth and well-being. We’ve been named Fort Lauderdale’s “Best Workspace” for 5 years running and have been named a “Coolest Office” finalist by the South Florida Business Journal, and featured in National Geographic, the Miami Herald, and more!

The Front of House role at General Provision is the first impression, daily operator, and primary tour guide of the clubhouse.

This is a high-impact position at the intersection of hospitality, operations, and sales. You are responsible for managing the flow of the space, delivering an exceptional member experience, and converting prospective members through tours and first impressions.

You set the tone, maintain the environment, and ensure the clubhouse runs smoothly from open to close.

Core Responsibilities

1. Member & Guest Experience

• Greet all members and guests with confidence, warmth, and awareness
• Learn member names, preferences, and routines
• Handle all customer service requests with speed and professionalism
• Set the tone for the space from the moment someone walks in

2. Tours & Conversion

• Lead all scheduled and walk-in tours
• Clearly communicate the value of General Provision
• Tailor tours to each prospect (founders, creatives, remote workers, etc.)
• Answer pricing, membership, and usage questions
• Create strong first impressions that drive membership interest and conversion
• Coordinate closely with the sales team for follow-up and closing

3. Front Desk Operations

• Manage check-ins, guest access, and day pass users
• Maintain awareness of who is in the building at all times
• Answer phones, messages, and inbound inquiries
• Act as the central communication hub for the clubhouse
• Mail Management: Receive, scan, distribute, and forward member mail and packages
• Billing Support: Charge and invoice for member and guest purchases
• Parking Management: Coordinate and distribute parking passes

4. Space Awareness & Flow

• Maintain a constant pulse on the space (energy, cleanliness, activity)
• Reset rooms, common areas, and workspaces throughout the day
• Ensure meeting rooms are prepared and turned over efficiently
• Anticipate needs before they become requests

5. Team Collaboration

• Work closely with the Floor Host to ensure seamless daily operations
• Communicate clearly across roles to maintain coverage and service quality
• Support alignment between front desk, hospitality, and operations

6. Events & Bookings Support

• Assist with event setup, breakdown, and guest flow
• Coordinate delivery, catering, and logistical details for bookings
• Ensure all event-related experiences are smooth, prepared, and on time

7. Operational Discipline

• Keep the front desk and surrounding areas clean, organized, and presentable
• Maintain back-of-house areas in tight, working order
• Run light inventory checks and report needs for office supplies
• Follow systems and processes for daily operations

8. Feedback & Insight

• Act as the eyes and ears of the clubhouse
• Provide feedback on member behavior, space usage, and opportunities for improvement
• Help identify operational gaps and elevate the overall experience

What Success Looks Like

• Every guest leaves a tour understanding the value of General Provision
• Members feel welcomed, recognized, and supported daily
• The space runs smoothly without friction or confusion
• Tours consistently generate strong, qualified leads
• The front desk is always engaged, aware, and in control

Requirements

• 1–2+ years in hospitality, sales, or customer-facing roles
• Strong communication skills and confidence leading tours
• Ability to manage multiple responsibilities simultaneously
• High attention to detail and spatial awareness
• Professional, polished, and energetic presence

Traits We Value

• Presence — you can hold a room and lead a conversation
• Awareness — you notice everything happening around you
• Ownership — you take initiative without being asked
• Energy — you bring life to the space
• Sales Instinct — you know how to create interest and momentum