As a Gelato Ambassador, you will be responsible for providing exceptional customer service by serving delicious gelato to customers. You will ensure that customers have a delightful experience by maintaining a clean and organized workspace, assisting customers in choosing flavors, and accurately portioning gelato according to customer requests and Gelatissimo standards. Your role will contribute to creating a positive and inviting atmosphere in the gelato store.
Key Responsibilities:
Scooping Gelato: Expertly scoop gelato into cups, cones, or containers while ensuring precise portion control and maintaining high presentation standards.
Customer Service: Welcome customers with a friendly demeanor, provide detailed information about flavors and ingredients, and offer personalized recommendations based on their preferences.
Handling Payments: Process gelato purchases efficiently, handle cash and card transactions accurately, and issue receipts promptly to customers.
Maintaining Cleanliness: Uphold impeccable cleanliness standards in the gelato display case, serving area, and seating areas throughout the shift. Adhere to Gelatissimo cleaning protocols to ensure a hygienic environment.
Restocking: Monitor gelato inventory levels closely and restock flavors as needed to ensure a full selection for customers to choose from.
Upselling: Proactively suggest new flavors, recommend additional toppings or treats, and promote seasonal specials to maximize sales. Encourage customers to indulge in a second scoop to enhance their gelato experience.
Adhering to Food Safety Standards: Strictly adhere to all food safety and sanitation protocols to guarantee the safe and hygienic serving of gelato.
Team Collaboration: Collaborate effectively with fellow staff members, including gelato makers and cashiers, to ensure seamless operations and deliver exceptional customer service.
Handling Customer Concerns: Address any customer issues or complaints professionally and courteously, and escalate unresolved matters to management for resolution.
$16 - $20 per hour