Gastroenterology of the Rockies Hospital Scheduler Louisville, CO · Full time Company website

Apply for Hospital Scheduler

Full-Time

Non-Exempt

Pay range: $23.00 - $32.00

Reports to: Call Center Manager

Location: Louisville/NOT A REMOTE POSITION

Position Summary:

Gastroenterology of the Rockies is a rapidly growing Gastroenterology practice in Boulder County and the greater Denver Metro area with eight office locations and five Ambulatory Surgery Centers.

The Patient Scheduler II will review clinical notes, make outbound referral calls, schedule procedures and office visits, and utilize their strong organizational and communication skills to ensure smooth patient flow and provide exceptional service. They must have the ability to work independently, with a high degree of productivity and accountability, and minimal errors.

Essential Duties and Responsibilities:

• Coordinate and schedule patient appointments for GI department using scheduling software and other relevant tools.
• Review and interpret clinical notes and other medical documentation to determine appropriate scheduling and coordination of patient care.
• Make outbound calls to patients, physicians, and other healthcare providers to schedule appointments, provide information, and address inquiries or concerns.
• Obtain necessary authorizations and verify patient coverage for procedures and office visits by collaborating with the clinical team, billing and insurance departments, and other stakeholders.
• Utilize Phreesia or other relevant tools to collect and input patient information, insurance details, and other necessary data.
• Maintain accurate and up-to-date patient records, including scheduling information, medical history, and other relevant data.
• Monitor appointment schedules and resources to ensure maximum utilization and adherence to departmental protocols and guidelines.
• Provide exceptional customer service to patients, physicians, and other stakeholders, resolving scheduling-related issues in a timely and professional manner.
• Follow established protocols and compliance standards to ensure regulatory requirements are met.
• Contribute to process improvement initiatives to optimize scheduling efficiency, patient satisfaction, and departmental performance.
• Participate in training and development opportunities to enhance knowledge and skills related to patient scheduling, GI procedures, and other relevant areas.

Knowledge, Skills, and Abilities:

• Maintains up-to-date knowledge levels in his/her assigned areas of responsibility. 
• Understands and complies with company policies as outlined in the Employee Handbook and Company Compliance Plan. 
• Understands company operations beyond his/her own area of responsibility and uses this knowledge to assist and support other parts of the organization. Is aware of his/her own strengths and weaknesses.
• Accepts feedback and takes action to enhance his/her strengths and improve areas that need attention.
• Accepts accountability for the achievement of his/her assigned departmental and individual goals and objectives. 
• Develops new methods and/or modifies existing processes to streamline tasks and improve department efficiency.
• Can be depended upon to be at work according to his/her assigned schedule, and to use the time and attendance system according to established requirements.
• Establishes and maintains professional and positive relationships with all members of the company, outside organizations, clients, providers, patients and any other individual or organization necessary to effectively perform the duties and responsibilities of the position
• Maintains absolute confidentiality of all company and patient information in all situations and activities.
• Demonstrates positive support for the mission and values of the company in all situations.

Minimum Qualifications:

• Must have a minimum of 1 year of experience as a patient scheduler and 2 years of experience as a medical assistant or in a clinical environment.
• Strong organizational and communication skills, with the ability to effectively communicate with patients, physicians, and other stakeholders.
• Experience using scheduling software and other relevant tools.
• Detail-oriented with excellent organizational skills, able to multitask in a fast-paced environment.
• Ability to work independently and remotely, with a high degree of productivity and accountability.
• Knowledge of GI procedures, medical terminology, and scheduling best practices.
• Familiarity with regulatory requirements and compliance standards related to patient scheduling and healthcare operations.
• Ability to review and interpret clinical notes and other medical documentation.
• Ability to adapt to changing schedules, priorities, and workflows.
• High level of professionalism and customer service orientation.
• Flexibility to work full-time or part-time hours, as needed.

Physical Demands and Work Environment:

• This position is primarily sedentary and requires the ability to remain seated for extended periods, with occasional standing, walking, and use of a computer and standard office equipment.
• Substantial movements (motions) of the wrists, hands, and/or fingers. The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.
• Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential functions of the position.

Equal Opportunity Employer