Garage Door Guys, LLC dba Goldfinch Field Service - Technician Kemah, TX · Full time Company website

Apply for Field Service - Technician

Goldfinch Garage Door is a trusted leader in garage door installation, serving local communities with top-tier products and unparalleled service. With a reputation for excellence, our dedicated team of skilled professionals specializes in the installation, maintenance, and repair of garage doors. We prioritize client satisfaction, delivering reliable and efficient solutions while ensuring the highest standards of safety and quality. At Goldfinch, we don’t just install garage doors we create lasting relationships by exceeding expectations every single time.

Key Responsibilities:

• Garage Door Installation: Install a variety of residential and commercial garage doors and openers, ensuring each job is completed with attention to detail and quality craftsmanship.
• Repairs & Troubleshooting: Diagnose and repair malfunctioning garage doors, openers, and mechanical components like springs, tracks, and motors, ensuring all repairs meet our high standards for safety and performance.
• Routine Maintenance: Perform regular maintenance to keep garage doors and openers running smoothly, preventing future issues and providing customers with long-term solutions.
• Customer Experience: Drive our brand forward by ensuring every customer receives a positive, seamless experience from start to finish. Address customer concerns, explain service details, and offer personalized recommendations.
• Uphold Goldfinch Values: Represent Goldfinch with integrity, ensuring that all services and installations reflect our commitment to quality, safety, and excellent customer care. Maintain a clean and organized workspace, vehicle and appearance.
• Safety & Compliance: Follow all safety protocols during installations, repairs, and maintenance work to protect both customers and team members. Adhere to industry-specific safety standards (OSHA).
• Documentation & Reporting: Maintain accurate service records, documenting parts used, work completed, and time spent on each job. Keep customer records up to date to facilitate future service needs.
• Vehicle & Equipment Maintenance: Ensure that Goldfinch vehicles, tools, and equipment are maintained, organized, and ready for daily use.
• Collaboration: Work with other technicians and the service team to ensure timely, effective service delivery and ensure that all tasks are completed to the highest standard.

Required Qualifications:

• 1+ years of experience in garage door installation, service, or a related field (training available for candidates with limited experience).
• Strong knowledge of garage door systems, including mechanical, electrical, and automated components.
• Problem-solving skills and the ability to troubleshoot and repair garage door systems efficiently.
• Ability to lift and manage heavy components (up to 75 lbs), physical stamina to climb ladders, and perform manual labor in various weather conditions. 
• Excellent communication skills and a customer-first mindset.
• Clean driving record and a valid driver’s license.
• Commitment to maintaining high safety standards and attention to detail.
• Self-motivated and able to work independently while adhering to schedules and Goldfinch standards.

Preferred Qualifications:

• Experience with garage door openers, smart home integrations, and automated systems.
• Certification in garage door systems or a related mechanical field.
• Previous experience working in both residential and commercial environments.

Why Join Goldfinch?

• Competitive Compensation: Competitive hourly pay with performance-based incentives.
• Comprehensive Benefits: Accident & Telehealth benefits at no cost to employee, paid time off, and holidays, optional AFLAC coverages - vision, dental, short-term disability, hospital, cancer protection, critical care and life.
• Goldfinch Vehicle & Uniform: Goldfinch vehicle, and uniforms provided.
• Ongoing Training & Growth: Opportunities for professional development and career advancement.
• Work-Life Balance: A supportive, flexible, and team-oriented work environment.
• Pride in Quality Work: Be part of a company that is dedicated to upholding integrity, delivering quality service, and ensuring a personalized experience for every customer.