Game Plan Tech LLC General Manager Remote · Full time Company website

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Game Plan Tech is a mission-driven consulting and services firm with expertise helping government teams access the technologies that drive innovation while increasing efficiency, performance, and security.

Position Overview

We are seeking an entrepreneurial, visionary, and highly experienced General Manager (GM) to spearhead and scale our Cloud & AI Solutions Business Unit. This critical executive leadership role carries full P&L accountability for a dedicated division focused on developing, marketing, selling, delivering, and supporting bleeding-edge enterprise solutions.

The ideal candidate will possess deep technical and commercial expertise in artificial intelligence, cloud ecosystems, and strict federal/enterprise compliance structures. You will be responsible for defining the strategic direction and driving the execution of next-generation Managed Services and Software-as-a-Service (SaaS) business plans, seamlessly operating across the entire product lifecycle from initial market research to ongoing customer care.

Core Business Unit Domains & Technology Focus

• Google Cloud Platform (GCP)
• Gemini Enterprise AI Suite
• Cybersecurity Maturity Model Certification (CMMC) Compliance
• SaaS & Managed Services (MSP/MSSP) Business Models

Key Responsibilities

1. Strategic Governance & Business Planning

• Own the end-to-end P&L, operational budget, resource allocation, and financial performance metrics for the business unit.
• Architect, validate, and execute robust multi-year business plans tailored to SaaS products and complex Managed Services offerings.
• Identify market shifts, whitespace opportunities, and competitive threats through rigorous market research to guide technical and commercial roadmaps.

2. Product Development & AI Innovation

• Collaborate with the engineering, product management, and development teams to build secure, scalable solutions natively on Google Cloud Platform (GCP).
• Incorporate artificial intelligence at the core of the product strategy to drive distinct competitive advantages and native AI functionalities for B2B/B2G clients.
• Ensure all product development frameworks strictly align with CMMC requirements, establishing data security boundaries appropriate for federal and highly regulated enterprise environments.

3. Go-To-Market, Sales & Commercial Growth

• Provide executive leadership to marketing and sales functions to design sophisticated B2B positioning, lead-generation models, and enterprise sales strategies.
• Act as the primary executive sponsor for marquee accounts, strategic channels, and governmental or defense-industrial-base clients.
• Structure pricing, packaging, and commercial terms for SaaS subscriptions and recurring managed service level agreements (SLAs).

4. Customer Support, Care & Retention

• Oversee the Customer Care and Support divisions to implement high-touch customer success workflows that optimize Net Promoter Scores (NPS) and Customer Lifetime Value (LTV).
• Ensure post-sale technical support infrastructures are optimized to minimize churn and meet rigorous compliance and uptime demands.

Required Qualifications & Experience

• Experience: 15+ years of progressive leadership experience running a fast-growing software business unit, technical division, or standalone technology company, with at least 5 years of full P&L ownership.
• AI Capability: Proven track record of launching or scaling commercial AI/Machine Learning products. Hands-on strategic familiarity with LLM orchestration and utilizing platforms like Gemini Enterprise to unlock business value.
• Cloud Ecosystems: Deep functional and commercial understanding of Google Cloud Platform (GCP) architectures and cloud-native SaaS deployment.
• Compliance Acumen: Foundational or direct knowledge of CMMC (Cybersecurity Maturity Model Certification) compliance frameworks, particularly in how they govern data segregation, cloud storage, and defense contractor requirements.
• Business Model Mastery: Demonstrable success building complex financial models and go-to-market strategies spanning both high-margin SaaS platforms and recurring Managed Services contracts.
• Education: Bachelor’s degree in Computer Science, Engineering, Business, or a related discipline. An MBA or advanced technical degree is highly preferred.

Competencies & Leadership Attributes

• Cross-Functional Mastery: Ability to seamlessly transition from technical architectural reviews to high-level marketing campaigns or sales negotiations.
• Financial & Analytical Rigor: Data-driven decision-maker who parses complex market research and operational metrics into actionable strategy.
• Talent Cultivation: Experienced in recruiting, inspiring, and retaining top-tier diverse talent across engineering, product, sales, and support disciplines.
• High-Stakes Communication: Elite verbal and written skills necessary to align internal stakeholders and build instant credibility with enterprise clients.