Gacha Boba Guest Experience Associate Casselberry, FL · Part time Company website

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Gacha Boba is more than a boba shop. It’s a one-of-a-kind destination where Japanese capsule toy culture, premium handcrafted drinks, trading card games (TCG), claw machines, and collectibles come together to create unforgettable guest experiences. Our mission is simple: create a welcoming, energetic environment where every guest leaves happier than when they arrived. Whether someone is enjoying their favorite milk tea, discovering a new collectible, playing a claw machine, or joining a trading card tournament, every interaction matters. We’re looking for enthusiastic team members who love creating memorable experiences, enjoy working with people, and take pride in keeping our store clean, organized, and fun. At Gacha Boba, positivity, teamwork, attention to detail, and exceptional guest service are at the heart of everything we do. If you’re passionate about creating joy, learning new skills, and being part of a growing local business, we’d love to meet you.

Guest Experience Associate

Department: Guest Experience

Position Summary

The Guest Experience Associate is responsible for creating a fun, welcoming, and memorable experience for every guest who visits Gacha Boba. As the first point of contact, this role focuses on hospitality, guest engagement, cleanliness, and ensuring every area of the store is inviting and operating smoothly. Guest Experience Associates are ambassadors of the Gacha Boba brand and play a key role in creating an environment that keeps guests excited to return.

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Qualifications

High school diploma or equivalent (preferred).

Previous customer service, hospitality, retail, or entertainment experience is a plus, but not required.

Excellent verbal communication and interpersonal skills.

Friendly, outgoing, and dependable with a positive attitude.

Comfortable working in a fast-paced environment.

Ability to multitask while maintaining attention to detail.

Flexible availability, including evenings, weekends, and holidays.

Willingness to learn all guest-facing areas of the business.

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Skills & Competencies

Guest Hospitality

Creates a welcoming environment by greeting guests warmly, offering assistance, and ensuring every visitor feels valued.

Communication

Communicates clearly and professionally with guests and team members while maintaining a positive attitude.

Customer Service

Listens to guest needs, resolves basic concerns, and strives to exceed expectations during every interaction.

Teamwork

Works collaboratively with all departments to maintain efficient operations and deliver an exceptional guest experience.

Organization

Maintains clean, organized, and well-stocked guest areas while paying close attention to detail.

Adaptability

Quickly adjusts priorities during busy periods and remains calm under pressure.

Initiative

Identifies opportunities to assist guests, restock merchandise, improve cleanliness, and support teammates without waiting to be asked.

Problem Solving

Handles minor guest concerns with professionalism and knows when to involve a supervisor or manager.

Brand Ambassador

Represents the Gacha Boba brand by maintaining a professional appearance, demonstrating enthusiasm, and creating memorable guest experiences.

Basic Technology Skills

Comfortable operating the point-of-sale (POS) system, digital payment devices, and other guest service equipment after training.