Feedback Program Coordinator

Location: Remote, but requires US Residency in one of the following states:

Alabama, Alaska, Florida, Missouri, North Carolina, South Carolina, Tennessee, Vermont, Virginia

Time Commitment: 40 hours per week (M-F)

Compensation: $21-$24/Hour 

FundEasy Mission Statement:

At FundEasy, we forge partnerships with nonprofit organizations in specific faith-based markets,

leveraging our team's firsthand expertise and access to proven resources. Through innovative software, training, and strategic relationships, we empower our partners to achieve their God-given mission, particularly in fundraising and organizational growth.

Description:

FundEasy is seeking a Feedback Program Coordinator to join our team. As an employee at FundEasy, you will play a pivotal role in ensuring our product evolves in alignment with customer needs and expectations.

Primary Responsibilities:

• Process Design & Implementation: Architect scalable workflows and integrate tools for collecting, tracking, and acting on customer feedback.
• Customer Feedback Management:  Gather feedback from customers (e.g., surveys, in-app tools, forums) and compile and analyze feedback data to identify trends, pain points, and opportunities for improvement.
• Team Collaboration & Communication: Partner with all teams to convert feedback into actionable feature requests, bug fixes, or updates, as well as helping to establish clear and efficient feedback processes.
• Documentation & Training:  Create detailed documentation of feedback processes, tools, and workflows and develop training materials to educate staff on the feedback system and encourage team-wide adoption and consistency
• Closing the Loop: Ensure internal teams and customers are informed of changes, updates, or fixes through clear communication channels.

Top Skills/Qualifications:

• Proven experience in a similar role, such as Customer Experience Manager, Feedback Specialist, Product Operations Manager, or Process Engineer.
• Strong understanding of customer feedback systems, tools, and methodologies.
• Ability to design processes from scratch and adapt them as the organization evolves to ensure scalability and support rapid growth.
• Excellent organizational, analytical, and communication skills.
• Experience working in a software product environment is a plus.
• Familiarity with customer feedback platforms (e.g., Groove, Chatra, Canny, AppCues,  etc) is highly desirable.
• Experience with Hubspot, Slack, and ClickUp is preferred

Requirements:

• Quiet home office 
• High-Speed Internet: 50–100Mbps (minimum of 25Mbps) for handling basic Zoom calls
• Working modern computer

Benefits:

• Work from home.
• Support the God-given missions of faith-based nonprofits.
• Opportunities for professional development and advancement within the company.
• Collaborative and innovative work environment.
• Comparatively flexible hours.
• Paid Holidays
• Paid Time Off