We're seeking a tech-savvy and customer-focused Customer Service / Help Desk Analyst to join our remote support team. In this role, you’ll be the first point of contact for users who need assistance, resolving issues, answering questions, and providing exceptional service across phone, email, and chat platforms.
This is an ideal position for someone who enjoys helping others, communicates clearly, and thrives in a fast-paced remote environment.
Key Responsibilities:
- Provide prompt and courteous customer support via phone, email, and chat
- Troubleshoot and resolve basic technical issues or escalate more complex problems to the appropriate team
- Guide users through step-by-step solutions for common problems
- Track, log, and follow up on all service requests using help desk ticketing tools
- Maintain accurate documentation of interactions and resolutions
- Contribute to knowledge base updates and process improvements
- Ensure high levels of customer satisfaction with every interaction
Qualifications:
- Previous experience in customer support, help desk, or technical assistance
- Strong communication and problem-solving skills
- Comfortable working independently and managing multiple support requests
- Familiarity with Windows/Mac OS, mobile devices, web applications, and remote support tools
- Basic knowledge of help desk ticketing systems (e.g., Zendesk, Freshdesk, ServiceNow), A dependable internet connection ,and a quiet, professional home work environment
Preferred (Not Required):
- IT certifications (e.g., CompTIA A+, ITIL)
- Experience supporting SaaS applications or internal business systems
- Bilingual (Spanish, French, etc.)
What We Offer:
- 100% remote work with flexible scheduling
- Paid training and onboarding
- Opportunities for growth and advancement
- Supportive, team-oriented virtual culture
- Paid time off and other employee benefits (for qualifying roles)
How to Apply:
Submit your resume and a brief cover letter explaining why you're a great fit for this position. We’re hiring now—apply today!