FTI Consulting
Work From Home Call Center / Customer Support Full time / Part time
Dallas, TX
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Remote
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Full time
Company website
This job posting is for a remote Customer Service Representative or Call Center Agent position at FTI Consulting, a global business advisory firm. You'll be assisting customers with inquiries, resolving issues, and providing excellent service via phone and email from the comfort of your own home. Strong communication and problem-solving skills are essential, as is the ability to handle high call volumes and maintain a professional demeanor while working independently. The posting will likely mention specific software or systems used, such as CRM platforms, and may include details about training and development opportunities. The benefits of working from home, such as flexible hours and a comfortable work environment, are often highlighted.
Description
**Job Title:** Work From Home Call Center / Customer Support
**Job Type:** Full-time / Part-time
**Location:** Dallas, TX
**Salary Range:** $25 to $40 per hour
**Job Overview:**
FTI Consulting is seeking dedicated individuals to join our team as Work From Home Call Center / Customer Support representatives. In this role, you will be responsible for assisting customers with inquiries, resolving issues, and providing exceptional service via phone and email. This is a remote position, allowing you to work from the comfort of your own home while contributing to our team's success.
**Responsibilities:**
- Handle a high volume of incoming calls and emails from customers
- Provide accurate information and assistance to resolve customer inquiries and issues
- Maintain a professional and courteous demeanor at all times
- Utilize CRM platforms and other software systems to document customer interactions
- Collaborate with team members and supervisors to ensure customer satisfaction
- Meet or exceed performance goals and metrics set by management
**Requirements:**
- Previous experience in customer service or call center environment preferred
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and attention to detail
- Ability to work independently and manage time effectively
- Proficiency in using CRM platforms and other software systems
- High school diploma or equivalent required
**Please note:** FTI Consulting is committed to providing equal employment opportunities to all individuals without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran. As such, we do not inquire about criminal backgrounds during the hiring process.
If you are passionate about delivering exceptional customer service and are looking for a rewarding remote opportunity, we encourage you to apply for the Work From Home Call Center / Customer Support position at FTI Consulting. Join our team and be a part of our mission to provide top-notch service to our customers.
Salary
$25 - $40 per hour