Fringe Professional Development, LLC Administrative Coordinator Remote · Full time Company website

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Fringe Professional Development provides workshops, coaching, and organizational development support for professionals at all levels. We are a creative group of talent management experts who take a neuroscience-based approach to your organizational challenges. At Fringe PD, we move people forward.

 KEY RESPONSIBILITIES Success in this role requires detailed and proactive project oversight, accurate coordination, detail management, and reliable client communication.

General Administrative Support:

• Provide administrative support to the business as needed. This may include: processing expense reports, maintaining clean data across all systems, preparing meeting agendas, notifying all necessary parties of upcoming projects, and updating calendars.
• Maintain clear, timely, and professional communication with clients, trainers, coaches, and internal teams to build trust, strengthen relationships, and enhance overall client satisfaction.
• Support the leadership team with administrative tasks, including but not limited to travel planning, task management, expense reporting, and meeting agenda creation and management.
• Step in to support executives, especially during high-volume periods.

General Client Communication Management:

• Independently manage the general company inbox either by responding whenever possible to inquiries quickly and accurately or by routing inquiries to team members for their response or input.
• Provide timely updates and resolve questions promptly.
• Ensure a smooth experience for client contacts.

Client Onboarding, Work Delivery, and Session Logistics Coordination

• Support business development communications and follow-ups.
• Prepare SOW drafts using company templates and escalate complex agreements as needed.
• Facilitate client onboarding by supporting the team to seamlessly transition engagements from business development to onboarding, including coordinating service delivery logistics, uploading clients to relevant platforms, managing internal calendars, and maintaining and updating internal systems like HubSpot and Monday.com .
• Manage scheduling, Zoom links, and delivery coordination.
• Communicate with clients regarding logistics and delivery details.
• Ensure recordings, materials, and follow-up communications are accurate.
• Administer DISC assessment process.
• Ensure accuracy of process and timely delivery of reports.
• Explore opportunities to enhance the value of DISC assessments.

Operational Support:

• Provide operational support for special projects and events by coordinating with internal teams, external partners, and guests to ensure timely execution and seamless processes that uphold FPD’s commitment to hospitality and client engagement.
• Contribute to special internal initiatives, including but not limited to ad-hoc projects and research.
• Support system cleanups and research projects as assigned.
• Provide additional support to operations as needed. 

KEY KNOWLEDGE & SKILLS

• This role requires high-intensity administrative support, project coordination, and organizational strength.
• Razor-sharp attention to detail
• Monday.com or similar project management platform knowledge
• High level of proficiency in spreadsheets, data collection, and presentation
• Customer service and communication skills
• Project management tools
• Organizational skills in administrative support and file management.
• Communication skills in high-end customer service and clear project management
• Admin support in business development and across company functions

ABOUT THE COMPANY

Fringe Professional Development is a leadership training and coaching company. Fringe is an leader in the legal industry and serves a variety of other professional services industries. For nearly 10 years, Fringe has partnered with organizations to develop better leaders, stronger teams, and healthier cultures. Today, Fringe delivers these outcomes via facilitated training programs, group and 1:1 coaching, DISC assessments, and Candorly, our proprietary 360 and upward feedback platform. We are a small, remote team that runs on curiosity, generosity, candor, and a high bar for our performance, all in service of an exceptional client experience. Everything we deliver is intentionally detailed, polished, and useful, and that starts behind the scenes with our support team.

WHY JOIN FRINGE?

• Fully remote, full-time role on a small team where your work is visible from day one
• Real growth opportunity in a company that is scaling its programs, platforms, and client base
• Direct exposure to the executive team and the full business, from business development to delivery
• Meaningful work helping organizations develop more human skills