Frichette | Red Mountain Assistant Wine Club Concierge & Tasting Room Edutainer - Level 1 Benton City, WA · Part time Company website

We're s seeking a friendly and organized individual to support our Wine Club Concierge in providing exceptional service to our valued members.

Description

About the Role:

This position reports directly to the Director of Hospitality. This role encompasses all the amazing skills a Frichette Edutainer possesses and applies those skills to all things Frichette Wine Club. This role is an exemplary model of Frichette’s award-winning extraordinary and personable customer engagement.


The Assistant Wine Club Concierge assists our Wine Club Concierge Lead in running one of the most successful wine clubs members can imagine. The concierge service, planning/coordination of wine experiences, and hospitality are bar none. 


Responsibilities:


  • Cultivate Relationships: Welcome new members, answer inquiries, resolve issues, and build lasting connections through phone calls, emails, and texts.
  • Enhance the Wine Club Experience: Assist with planning and executing engaging wine club events, both on-site and virtually.
  • Share Your Wine Knowledge: Educate members about our wines, winemaking practices, and the unique terroir of Red Mountain.
  • Ensure Seamless Operations: Assist with wine club shipments, manage member accounts, and handle administrative tasks with accuracy and efficiency.
  • Drive Wine Club Growth: Promote wine club benefits, encourage sign-ups, and contribute to membership retention strategies.


Qualifications:


  • Genuine passion for wine and a desire to share that enthusiasm with others.
  • Excellent customer service and communication skills, both written and verbal.
  • Strong organizational skills and attention to detail.
  • Ability to work independently and as part of a team1 in a dynamic environment.  
  • MAST Card and Food Handler Card required.
  • Must be at least 21 years of age.


Bonus Points:


  • Previous experience in the hospitality industry.
  • Knowledge of wine and wine service.
  • Proficiency in Microsoft Office and Orderport.


Benefits:

  • Competitive hourly rate plus tips (up to $35/hour).
  • Generous employee discount on Frichette wines.
  • Quarterly wine club allocation.
  • Opportunity to work for a renowned winery in a beautiful setting.
  • Be part of a passionate and supportive team.

Salary

$18 - $35 per hour