Fresh Powder LLC Ski and Snowboard Rental Shop Manager 2024/25 Pittsfield, MA · Part time Company website

Apply for Ski and Snowboard Rental Shop Manager 2024/25

Bousquet Mountain is committed to making our work environment more diverse, equitable, and inclusive by never discriminating against race, religion, color of skin, gender, gender identity, sexuality, disabilities, age, national origin, and veteran status when hiring candidates and within our place of work. We believe that a range of lived experiences, voices, and perspectives directly contribute to the success of our team. 

LOCATION: 101 Dan Fox Drive, Pittsfield, MA  

Job Summary: The role of the rental shop manager is to lead sales, staff, rental and repair shop daily operations, and fleet maintenance functions of the store to attain maximum profitability, efficiency, and outstanding guest experience! Applicants should possess a high aptitude for Supervising and Managing a fast-paced, challenging Equipment Rental Business, while adhering to Guest Experience Standards, Staff Management Guidelines and Budgetary responsibilities. Applicants should be confident in working with Guest’s to resolve difficult sales and service situations while functioning as a representative of the Bousquet Mountain Leadership Team. Applicants must possess excellent communication skills, have a strong knowledge of POS systems and experience in the ski industry is preferred.  

Seasonal position with year-round potential for the right candidate.

Essential Functions: 

• Minimum two years’ experience Supervising or Managing a Rental/Ticket/Outdoor sporting goods retailer. 
• Extensive knowledge of Intouch operating system is a plus 
• Knowledge of other rental/ticketing software is helpful 
• Must be a skilled manager of people and resources 
• Must be a skilled trainer in guest service, teamwork, safety, equipment knowledge and liability compliance 
• Must have excellent verbal communication skills 
• Must be a good problem solver and have strong conflict resolution skills 
• Must be Guest Centric 
• Strong organizational skills and ability to multitask and prioritize 
• The ability to understand and react to the dynamic nature and needs of a seasonal rental business 
• Availability to work Weekends and Holidays throughout the operating season 
• The ability to adhere to company policies, and guest experience expectations  
• Reconcile the rentals cash drawer daily 

NOTE: All Bousquet Mountain employees are required to perform alternate functions, both within and outside of their assigned department, particularly during peak periods such as holiday weekends. 

 Customer Service Expectations: This position involves constant, direct customer contact: answering questions, selling products, determining the proper size for equipment, explaining the process of putting the equipment on, etc. Employee is expected to be courteous and professional in accordance with Bousquet’s commitment to providing superior customer service. 

 Qualifications: 

• High school education 
• Previous customer service experience preferred 
• Previous cash handling experience helpful 
• Must be tech certified, and/or attain such certification prior to the 2023/2024 season. 

Required Knowledge and Skills: 

• Excellent customer service & communication skills 
• Basic knowledge of ski & snowboard equipment 
• Interest in skiing & snowboarding 
• Ability to complete tasks quickly and under pressure 
• Familiarity with simple hand tools (screwdrivers, wrenches, etc.) 
• Patience 
• Cash handling and credit card processing experience  

Physical and Mental Demands: 

• Prolonged periods of standing and walking short distances 
• Minor lifting (ski/snowboard equipment, some boxes up to 20 lbs, ski racks) 
• High noise levels and crowded spaces during busy times 
• Occasional snow shoveling and moving of ski racks 

 Work Environment: Work is performed primarily indoors but may include limited outdoor tasks such as moving ski racks and shoveling snow. Noise levels can be high, and space crowded during busy times. Potential hazards include tuning equipment (edger, grinder, waxer, etc.) with moving belts and sharp components, potentially harmful fumes or chemicals from tuning and cleaning processes, and equipment stored on racks and shelves that could fall. Must use provided personal protective equipment when tuning. 

 Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. This is not an exhaustive list of all responsibilities, duties, and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.