Forward Thinking Technology Solutions IT Concierge Support Specialist Breinigsville, PA · Full time

IT Concierge Support Specialist


The Support Concierge role is to be the single point of contact for end-users for Tier 1 and Tier 2 issues. This includes actively assisting end-users with issues both technical and non-technical. A Concierge maintains customer service intelligence and empathy, while providing an unparalleled experience. Additionally, a Concierge is skilled in resolving issues in a timely manner, while educating the end user on the path to resolution.

Key Qualifications:

  • Passion for education and ability to instruct in a “hands-off” manner, letting users learn by doing.
  • Demonstrated proficiency in technology, particularly Apple products, and the ability to quickly learn about new products.

· Strong people skills and a knack for problem solving

· Ability to develop and maintain business relationships with end-users

· Ability to educate end-users one-to-one or in a group setting


As a Support Concierge, you provide insightful advice and friendly, technical and non-technical support to end users. You quickly identify issues or create service requests, while explaining situations with patience and compassion. You fulfill our service commitment with style, speed, and skill. And you earn the trust of end users and coworkers alike as you offer mentorship, knowledge, and even tips and training.

Additional Requirements:

· You have strong people skills — you’re approachable, a good listener, and empathetic.

· Excellent written and verbal communication skills.

· Flexible with your schedule.

- White Glove Experience

· You have excellent time management skills and can make decisions quickly.

  • No

Job Type: Full-time

Job Type: Full-time

Salary: $25.00 - $27.00 per hour


  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off


  • 8 hour shift

Ability to commute/relocate:

  • Breinigsville, PA 18031: Reliably commute or planning to relocate before starting work (Required)


  • Help desk: 3 years (Preferred)

Work Location: In person

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Must be eligible to work in the United States.


$25 - $27 per hour