Followup CRM Sales Account Manager Remote · Full time Company website

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The CRM Built For Construction Companies. Get off spreadsheets and track your leads, bids, and customers in one place.

Job Title: Account Manager 

Job Type: Full-time

Location: Remote or Fort Lauderdale

Job Overview:

Please email [email protected] confirming that you have applied.

About Followup CRM

Our mission is to serve construction professionals with the industry-leading Construction CRM to help them build better relationships.

We do this with excellence, integrity, and purpose—guided by our Christian values. Our team is committed to creating meaningful solutions, cultivating a purpose-driven culture, and honoring God in the way we work and serve our clients.

Overview

We are seeking a dynamic and results-driven Account Manager to join our team. The ideal candidate will play a crucial role in managing client relationships, driving business development, and ensuring customer satisfaction. This position requires a blend of technical sales expertise and strong communication skills to effectively negotiate and close deals. If you are passionate about technology sales and have a proven track record in account management, we want to hear from you.

Responsibilities:

• Managing the full sales cycle of new customers
• Prospecting for new customers
• Manage a portfolio of existing accounts and oversee the renewal process
• Build strong relationships with clients to understand their needs and ensure satisfaction
• Proactively identify opportunities to upsell or cross-sell additional products or services
• Collaborate with internal teams to resolve any customer issues or concerns
• Track and report on renewal metrics and KPIs to drive continuous improvement
• Stay current on industry trends and best practices to enhance customer experience

Requirements:

- Bachelor's degree in Business Administration, Marketing, or related field

- 5+ years of experience in account management or customer success role

- Strong communication and negotiation skills

- Proven track record of meeting or exceeding renewal targets

- Proficiency in CRM software and Microsoft Office Suite

- Ability to work independently and as part of a team

- Attention to detail and strong organizational skills

**Please note:** In accordance with state and federal regulations, we do not inquire about criminal backgrounds during the hiring process.