FoggyOps MSP Support Technician (Tier 1/2) Norman, OK · Part time Company website

Apply for MSP Support Technician (Tier 1/2)

Key Responsibilities

• Provide remote support for hardware, software, and network-related issues.
• Run and wire network cables as required during onsite visits.
• Install and configure security cameras and access control devices, primarily using the UniFi suite.
• Set up and maintain networks, including UniFi systems, for client environments.
• Run and wire network cables as required during onsite visits.
• Conduct remote diagnostics and troubleshooting of client IT systems, including desktops, laptops, and peripherals.
• Manage and resolve tickets through the company’s PSA system, ensuring timely resolution and documentation.
• Perform preventive maintenance remotely and escalate issues when necessary.
• Assist in deploying and managing software updates, patches, and configurations remotely.
• Travel to client sites as needed for hardware installations, repairs, or advanced troubleshooting.
• Educate clients on basic IT operations and remote troubleshooting techniques.
• Ensure professional and clear communication with clients and team members, both remotely and in-person.

Qualifications and Skills

• High school diploma or GED required; Associate's degree in IT or related field preferred.
• CompTIA A+, Network+, or similar certifications are a plus.
• Minimum 1-2 years of experience in IT support or a related role.
• Proficiency in remote support tools and platforms, including RMM and PSA systems.
• Strong understanding of networking fundamentals (IP addressing, subnetting, VPNs, etc.).
• Ability to diagnose and repair hardware and software issues both remotely and onsite.
• Excellent problem-solving skills and attention to detail.
• Strong verbal and written communication skills.
• Ability to work independently and manage time effectively.

Physical Requirements

• Ability to lift and move equipment weighing up to 50 lbs. during onsite visits.
• Comfortable working at heights when required.
• Willingness to travel to client locations within the service area (reliable transportation required).

Working Hours

• Flexible, approximately 20-30 hours per week.
• Must be available for occasional evening or weekend work based on client needs.