Philippines Based - Impress our current and new clients with your client service and attention to detail.
Founded in 2020 by a 25-year veteran in the procurement vertical, Focal Point looks at end-to-end procurement through a practitioner lens. Excel and email are still the most prevalent tools used by procurement professionals resulting in work being done off system, ad-hoc and inconsistently.
Since the initial product was launched in 2021 with two global name-brand clients Focal Point has enjoyed an average of >300% annual growth (year over year) due to attracting more than five F500 (two of which are F50) companies.
Our Client Delivery team is growing due to the rapid customer growth we are experiencing and forecasting for 2024 and beyond. The Client Delivery team is responsible for the onboarding experience of new clients, ongoing client support as well as testing new product features.
Configuration Implementation Analyst
Focal Point is looking for a Configuration and Implementation Analyst to join the Client Delivery team. The Configuration and Implementation Analyst will play a vital role in the configuration and support of our client systems. Administration duties will include configurating, updating, and auditing client supported systems. Your area of focus will include system upgrades, testing configuration and documentation. The individual in this position is expected to work independently and with project teams following best practices to complete customer installations or updates on time. Opportunities to learn application testing, script writing, and database querying will present themselves as part of day-to-day operations. This position will be required to support internal and external incident management processes, with escalated software issues, understanding root causes when proposing fixes or resolutions.
The role duties will include but are not limited to:
What you'll Bring to the Role:
What you will get:
Focal Point is building a truly global team of which the Philippines is playing a crucial role. 20% of our team is currently in the Philippines with additional expansion plans for 2024. Unlike most foreign companies we consider our global employees as key employees to our success as a company, so we treat our employees accordingly.
$1,000 - $1,300 per month